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Part No 830542 Form No F062007A
14
VQ Owner’s Manual
Troubleshooting
When servicing engine refer to specific manufacturers engine owner's manual. Engine warranty is covered by the
specific engine manufacturer. If your engine requires warranty or other repair work contact your local servicing
engine dealer. When contacting a dealer for service it is a good idea to have your engine model number available
for reference (See table page 3). If you cannot locate a servicing dealer in your area you can contact the
manufacturers national service organization.
To reach:
American Honda: 800-426-7701
Briggs & Stratton: 800-233-3723
WARRANTY CLAIM PROCEDURE
Should a BILLY GOAT
®
machine fail due to a defect in material and/or workmanship, the owner should make a
warranty claim as follows:
• The machine must be taken to the dealer from whom it was purchased or to an authorized Servicing BILLY
GOAT Dealer.
• The owner must present the remaining half of the Warranty Registration Card, or, if this is not available, the
invoice or receipt.
• The Warranty Claim will be completed by the authorized BILLY GOAT Dealer and submitted to their
respective BILLY GOAT Distributor for their territory Attention: Service Manager. Any parts replaced under
warranty must be tagged and retained for 90 days. The model number and serial number of the unit must be
stated in the Warranty Claim.
• The distributor service manager will sign off on the claim and submit it to BILLY GOAT for consideration.
• The Technical Service Department at BILLY GOAT will study the claim and may request parts to be
returned for examination. BILLY GOAT will notify their conclusions to the distributor service manager from
whom the claim was received.
• The decision by the Technical Service Department at BILLY GOAT to approve or reject a Warranty Claim is
final and binding.
For online product registration go to www.billygoat.com
Problem Possible Cause Solution
Abnormal vibration. · Loose or out of balance impeller or
loose engine
· Check impeller and replace if required.
Check engine
Will not vacuum or has poor
vacuum performance
· dirty debris bag. Nozzle height set too
high or low. Hose kit cap missing.
Clogged nozzle or exhaust. Excessive
quantity of debris.
· Clean debris bag. Shake bag clean or
wash. Adjust nozzle height. Check for
hose kit cap. Unclog nozzle or exhaust.
Allow air to feed with debris
Engine will not start. · Stop switch off. Throttle in off position.
Engine not in full choke position. Out of
gasoline. Bad or old gasoline. Sparkplug
wire disconnected. Dirty air cleaner. Low
oil (honda only)
· Check stop switches, throttle, choke
position and gasoline. Connect spark
plug wire. Clean or replace air filter. Or
contact a qualified service person.
Engine is locked, will not pull
over.
· Debris locked in impeller. Engine
problem.
· See page 10. Contact a engine service
dealer for engine problems
Nozzle scrapes ground in
lowest height setting.
Nozzle height out of adjustment
Adjust nozzle height (See Nozzle height
fine adjustment for hard surfaces on
page 10
No self propelling
Transmission not in gear. Operator's bail
not engaging belt or out of adjustment.
Worn out, broken, or mispositioned belt.
Check transmission gear selection.
Check bail cable adjustment and belt and
chain (see pg. 13
Self propelled drive will not
release
Sticking belt idler arm. Belt fingers out of
adjustment, bent or broken. Parking
brake adjusted too tight
Check idler. Idler arm mounting screw
may be too tight or loose. Check wire belt
guide adjustment. Replace if broken.
(see fig 10 & 11adjustment on pg 13.
Noisy or broken chain
No chain lubrication. Chain out of
alignment or over tensioned.
See Chain adjustment on pg. 13.