Troubleshooting Macintosh Problems
Solving Problems in the Chooser
• Printer driver icon does not appear in the Chooser.
Reinstall the printer software. See software installation instructions
beginning on page 1-13.
• Printer name does not appear in the “Select an HP LaserJet Printer” box
in the Chooser or list box.
• Make sure the cables are connected correctly, the printer is on, and
the Ready (front) light is on.
• Make sure the printer cable is connected to the computer’s printer
port.
• Make sure the correct printer driver has been selected in the Chooser.
• If the printer resides on a network with multiple zones, make sure the
correct zone is selected in the “AppleTalk Zones” box in the Chooser.
• Make sure the printer has been chosen in the Chooser by printing a
self test. (Simultaneously press [Go] and [Job[Cancel].) Check the
name of the printer displayed on the self test page.
• Make sure the AppleTalk is on. (The button next to Active is selected
in the Chooser.)
• Make sure you are using a high-quality cable.
• Make sure the printer is on the correct network. Select the Network
control panel from Control Panels in the Apple menu and then
choose the correct network.
• The printer driver does not automatically set up your selected printer
even though you clicked Auto Setup in the Chooser. (This is a
non-GX-environment.)
1 Reinstall the printer software. (See software installation
instructions beginning on page 1-13.)
2 Select an alternate PPD. (See page 5-20.)
3 Your PPD may have been renamed. If so, select the renamed PPD.
(See page 5-20.)
5-18 Problem Solving EN
