Print cartridge authentication
The printer automatically authenticates the print cartridges when the cartridges are inserted
into the printer. During authentication, the printer will let you know whether a cartridge is a
genuine HP print cartridge.
If the printer control panel message states that this is not a genuine HP print cartridge and
you believe you purchased an HP print cartridge, see
HP fraud hotline.
HP fraud hotline
Call the HP fraud hotline (1-877-219-3183, toll-free in North America) when you install an HP
print cartridge and the printer message says the cartridge is non-HP. HP will help determine
if the product is genuine and take steps to resolve the problem.
Your print cartridge might not be a genuine HP print cartridge if you notice the following:
● You are experiencing a high number of problems with the print cartridge.
● The cartridge does not look like it usually does (for example, the orange pull tab is
missing, or the packaging differs from HP packaging).
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