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Cyber-shot User Guide
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Top page > Troubleshooting > Troubleshooting > Battery pack and power
Battery pack and power
Cannot insert the battery pack into the camera.
Make sure the direction of the battery pack is correct, and insert it until the battery eject lever
is locked.
Cannot turn on the camera.
After inserting the battery pack into the camera, it may take a few moments for the camera to
power up.
Make sure that the battery pack is inserted correctly.
The battery pack is discharged. Insert a charged battery pack.
The battery pack terminals are dirty. Gently wipe away any dirt with a soft cloth.
Use a recommended battery pack.
The power turns off suddenly.
Depending on the camera and battery temperature, the power may turn off automatically to
protect the camera. In this case, a message is displayed on the LCD screen before the power
turns off.
If you do not operate the camera for a certain period of time while the power is on and [Power
Save] is set to [Standard] or [Stamina], the camera turns off automatically to prevent wearing
down the battery pack. Turn on the camera again.
The remaining charge indicator is incorrect.
This is caused when you use the camera in an extremely hot or cold location.
A discrepancy arose between the remaining charge indicator and the actual remaining battery
charge. Fully discharge the battery pack once, then charge it to correct the indication.
Depending on conditions of use, the display may remain incorrect.
Battery capacity decreases over time and through repeated use. If decreased usage time
between charges becomes significant, it is probably time to replace it with a new one.
Cannot charge the battery pack while it is inserted in the camera.
You cannot charge the battery pack using the AC Adaptor (sold separately). Use the battery
charger to charge the battery.
The CHARGE lamp flashes while charging the battery.
Check that the battery pack type is NP-BN1.
The CHARGE lamp flashes infrequently when you use a battery pack that has not been used
for a long time.
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