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Warranty
PROTECH™ Standby Generators
Models: GEN10AD GEN12AD GEN15AD GEN18AN GEN20AL
SCOPE of WARRANTY:
· This Limited Warranty provides that a replacement will be furnished for any part of the product which fails in normal use and service during the
Warranty Period specified, in accordance with the warranty’s terms. The replacement part is warranted for only the unexpired portion of the original
Warranty Period.
EXCEPTIONS:
· Commercial applications are not covered.
· Units installed as prime power source are not covered.
· Installations for the purpose of life support situations are not covered.
EFFECTIVE DATE of WARRANTY COVERAGE:
The Effective Date is the date of installation if properly documented; otherwise it is the date of manufacture plus six (6) months.
APPLICABLE WARRANTY PERIODS
· The GEN10AD Standby Generators are warranted for Period of Three (3) YEARS or 1250 operating hours, whichever occurs first.
· The GEN12AD, GEN15AD, GEN18AN, GEN20AL Standby Generators are warranted for a Period of Four (4) YEARS or 1500 operating hours, whichever
occurs first.
· Transfer Switch and Engine warranties are provided by the manufacturer. Refer to the respective manual.
STANDARD PROVISIONS and CONDITIONS:
EXCLUSIONS - THIS WARRANTY WILL NOT APPLY: a) to damages, malfunctions or failures resulting from failure to properly install, operate or maintain the
unit in accordance with the manufacturer’s instructions provided; b) to damages, malfunctions or failures resulting from abuse, accident, fire, flood
and the like; c) to parts used in connection with normal maintenance, such as adjustments, fuel system cleaning and obstruction due to chemical, dirt,
carbon, lime and so forth; d) to units which are not installed in the United States of America or Canada; e) to units which are not installed in accordance
with applicable local codes, ordinances and good trade practices; f) to damages, malfunctions or failures caused by the use of any attachment,
accessory or component not authorized by the manufacturer; g) to wear items such as oil gauges, o-rings, filters fuses, or spark plugs etc.
SHIPPING COSTS: This Warranty does NOT cover shipping costs. You will be responsible for the cost of shipping warranty replacement parts from our factory
to our distributor and from the distributor to the location of your product. You also are responsible for any shipping cost of returning the failed part to
the distributor.
SERVICE LABOR RESPONSIBILITY: This Warranty does NOT cover any labor expenses for service, NOR for removing or reinstalling parts. All such expenses
are your responsibility, unless a service labor agreement exists between you and your contractor.
HOW TO OBTAIN WARRANTY PERFORMANCE: You must promptly report any failure covered by this warranty to the installing contractor or distributor.
Normally, the installing contractor from whom the unit was purchased will be able to take the necessary corrective action by obtaining through his
distributor any replacement parts. If the contractor is not available, simply contact any other local contractor handling RHEEM, RUUD or PROTECH air
conditioning products. The name and location of a local contractor can usually be found in your telephone directory or by contacting a RHEEM, RUUD
or PROTECH air conditioning distributor. If necessary, the following office can advise you of the nearest distributor:
4744 Island Ford Road, Randleman, NC 27317
HOWEVER, ANY REPLACEMENTS ARE MADE SUBJECT TO VALIDATION OF IN-WARRANTY COVERAGE. An item to be replaced must be made available
in exchange for the replacement.
Limited Warranty:
There is no other expressed warranty. Implied warranties, including those of merchantability and fitness for a particular purpose, are limited
to one year from purchase, or to the extent permitted by law and all implied warranties are excluded. Liability for incidental or consequential
damages are excluded to the extent exclusion is permitted by law. Some state or countries do not allow limitations on how long an implied warranty
lasts, and some states or countries do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation and
exclusion may not apply to you. This warranty gives you specific legal rights and you may also have other rights which vary from state to state and
country to country.
202249E, Rev. D, 10/16/2009
RHEEM SALES COMPANY
Randleman NC
“In the spirit of continuous improvement, we reserve the right to make changes without notice.”
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