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Problem Cause Correction
Engine is running, but no AC output
is available.
1. Circuit breaker open or defective.
2. Fault in generator.
3. Poor wiring connections or
defective transfer switch.
1. Reset or replace circuit breaker.
2. Contact local service facility.
3. Check and repair.
Engine runs good at no-load but “bogs
down” when loads are connected.
1. Short circuit in a connected load.
2. Generator is overloaded.
3. Shorted generator circuit.
4. Fuel Pressure is incorrect.
5. Natural gas fuel mixture is incorrect.
6. Kinked fuel line between regulator
and engine.
1. Disconnect shorted electrical load.
2. Turn off one or more loads.
3. Contact local service facility.
4. See Gaseous Fuel System in the
Installation Manual.
5. See Gaseous Fuel System in the
Installation Manual.
6. Remove kink in fuel line. Replace
if necessary.
Engine will not start; or starts and
runs rough.
1. 15 Amp fuse missing or blown.
2. Fuel supply turned off or depleted.
3. Thermal fuse blown.
3. Failed battery.
1. Install (new) 15 Amp fuse. See
System Control Panel.
2. Open fuel valve(s); check
propane tank.
3. Replace thermal fuse.
3. Failed battery.
Engine shuts down during operation.
1. Fuel supply turned off or depleted.
2. Fault indicator blinking.
1. Check fuel valves, fill propane tank.
2. Count blinks and refer to Fault
Detection System.
Loss of power on circuits.
1. Generator circuit breaker is open.
2. Transfer switch problems.
1. Reset circuit breaker.
2. See the transfer switch manual.
Unit will not exercise weekly.
1. System Switch not on AUTO
2. Exercise timer not set.
3. Failed battery.
4. 15 Amp fuse missing or blown.
1. Set System Switch to AUTO.
2. Set exercise timer.
3. Replace battery.
4. Install (new) 15 Amp fuse.
Excessive Vibration
1. Loose mechanical fastener.
1. Check and repair or contact local
service facility.
Odor of fuel
1. Fuel leak.
1. Turn off manual shutoff fuel valve.
Contact local service facility.
Utility power returns, unit does not
stop
1. Blown fuses in transfer switch.
2. 5 minute minimum runtime not
lapsed.
3. Poor wire connection or defective
controllers
1. Install (new) fuses.
2. Wait 5 minutes.
3. Check and repair or contact local
service facility.
Troubleshooting
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