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Before You Call For Service…
Troubleshooting Tips
Save time and money! Review the chart on this page
first and you may not need to call for service.
Problem Possible Causes What To Do
Not enough Hot Water Solar circuit breaker tripped Reset/replace as necessary
or fuse blown
Safety Thermostat tripped Reset/replace as necessary.
or malfunctioned
Faulty Backup Heating Replace Backup Heating Element
Element
Hot water leak in household Locate and repair leak
system
Blockage in water line Locate and correct blockages
Pipes not properly connected Correct pipe connections according to installation
during installation instructions
Tank blocked with sediment Flush tank to remove sediment
Closed loop charge low Recharge closed loop
Leak in closed loop Locate and repair as necessary, recharge closed loop
Air bubbles in closed loop Recharge closed loop
Ruptured tank jacket Replace tank
Tank not level Level tank
Collectors not level Level collectors
Collectors shaded during Clear obstruction to sunlight on collectors
daylight hours
Tempering Valve malfunction Repair/replace as necessary
Not enough Hot Water System circuit breaker tripped Repair/replace as necessary
in the Morning or OFF or malfunctioned
Following a Cloudy Day
Faulty Backup Heating Element Replace as necessary.
Too much Cold Water No T/P Valve installed Install T/P
Coming from Drain Too much pressure through Repair/replace as necessary.
Line T/P Valve
Pressure build up caused by Contact water supplier or contractor on how to correct this.
Thermal Expansion in a closed (Do not plug relief valve opening.)
plumbing system.
Hot Water coming Faulty Thermostat Repair/ replace as necessary
from drain Line Malfunctioning T/P valve Press and release T/P valve handle to reseat valve or
Repair replace as necessary
System oversized for customer Cover the solar collector / contact Dealer.
CAUTION: For your safety DO NOT attempt repair of electrical wiring, thermostats, heating elements or
other safety devices. Refer repairs to qualified service personnel.
!