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The Receiver Collar is beeping but
my pet is not responding to the
Static Correction.
•Make sure the Static Correction Level is set at 2 or above.
•Test the Receiver Collar with the Test Light.
•If the Test Light flashes, check the fit of the Receiver Collar.
•Trim your pet’s fur where the Contact Points touch the neck and/
or purchase long Contact Points by contacting the Customer Care
Center at 1-800-732-2677.
•Increase the Static Correction Level.
•Repeat training steps to reinforce training.
My pet reacts strongly to the Static
Correction and has become fearful.
•Lower the Static Correction Level.
•Make sure you are in control of the situation when your pet
receives his first Static Corrections (have him on a leash attached
to a separate, non-metallic collar) and lead him into the Pet Area
and praise him. If your pet remains fearful, suspend training and
start again the next day. Make sure to end all training sessions on a
positive note with lots of praise and play.
The Power Light is not on. •Make sure the Transmitter On/Off Switch is on and the Power
Adapter is plugged into the Transmitter and a working standard
120-volt outlet.
I was setting up the Pet Area and
after I turned down the Boundary
Control Dial, the Receiver Collar
would no longer beep or correct.
•You may have turned the Boundary Control Dial down too quickly,
causing the Receiver Collar to go into power-fail mode. This is a
safety feature designed to protect your pet when power to the
Transmitter goes out. With the Receiver Collar while standing
within 5-10 feet of the Transmitter, turn the Boundary Control Dial
to “8” and reset the Boundary Zone, making sure to turn the dial
down slowly.
My next-door neighbor has an
In-Ground Containment System and
the Receiver Collar does not activate
near their property.
•Your neighbor’s In-Ground Fence signal may interfere with the
operation of the Receiver Collar preventing activation close to
their fence. To minimize the interference, reduce the size of the
Pet Area or move the Transmitter away from the In-Ground Fence
System.
•Adjust the Pet Area so that the Receiver Collar activates for at
least 5 feet beyond the reduced Boundary setting when walking
towards the In-Ground Fence.
The Receiver Collar has injured my
pet’s neck.
•Failing to follow the important safety information at the front of
the Operating and Training Guide has caused pressure ulcers.
Some descriptions of advanced pressure ulcers describe the
sores as looking like burns on the dog’s neck. Be assured that
electronic collars do not use enough energy to create electrical
burns. The energy in an output pulse is only a few thousandths
of a Joule; it is similar in nature to the static pulse that you may
feel when getting out of your car. In some cases, pressure ulcers
are described as chemical burns.The RFA-67 battery is sealed
when installed in the Receiver Collar housing. This sealing makes
it virtually impossible, without misuse or abuse, for your Receiver
Collar battery to leak onto your pet’s neck. Please review and
follow the important safety information on page 2, and the
instructions in Step 5 under the heading “Fit the Receiver Collar”
on page 11.