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Troubleshooting
The Receiver Collar is not beeping
when setting up the Boundary Zone.
•The tone may be difficult to hear in a noisy environment.
•Use Test Light as explained in the “Test Light Instructions”
section, and use it to determine the location of Boundary Zone.
•Check that the Transmitter is set up according to directions
and install a new battery while standing within 5-10 feet of the
Transmitter.
•Re-Synchronize the System. (Page 20)
The Receiver Collar is not beeping or
administering a Static Correction.
•Check that the Transmitter is plugged into a working 120-volt
outlet, turned on, the Power Light is on, and the Transmitter
controls are set at your desired settings.
•Check Receiver battery to make sure it is installed properly.
•When replacing the battery, do so while standing within 5-10 feet
of the Transmitter.
•Re-Synchronize the System. (Page 20)
The Receiver Collar is beeping
everywhere.
•Check that the Transmitter is plugged into a working standard
120-volt outlet, turned on, the Power Light is on, and the
Transmitter controls are set at your desired settings.
•Bring Receiver Collar while standing within 5-10 feet of the
Transmitter to reset.
•Re-Synchronize the System. (Page 20)
The Receiver Collar is beeping inside
the house.
•It is recommended to remove the Receiver Collar from your pet
when indoors to avoid activation of the Receiver Collar.
•Make sure the Transmitter is on and set up according to the
directions.
•Ensure the entire house is within the Pet Area. The Transmitter
may need to be moved to adjust the Pet Area to include the
entire house.
•If relocating the Transmitter, remove the Receiver Collar from your
pet before turning the Transmitter off.
My pet is receiving a Static
Correction in his metal crate.
•The Receiver Collar activates when it loses the Transmitter signal.
The metal crate may block the Transmitter signal which causes the
Receiver Collar to activate.
•Remove the Receiver Collar from your pet when placing him in his
metal crate.
The Boundary Zone seems to
fluctuate.
•This is normal for the electro magnetic field of the Wireless System.
The field may be affected by surrounding “electronic noise,” which
can cause it to fluctuate up to 5%.
•Where the Receiver Collar activates is influenced by the speed and
orientation of the Receiver Collar as your pet enters the Boundary
Zone.
The Receiver Collar activates in the
middle of the yard.
•The Receiver Collar activates when it loses the Transmitter signal.
This sometimes occurs if a large metal object is between the
Receiver Collar and Transmitter, if the orientation of the Receiver
Collar changes near the Boundary Zone, or if the surrounding
“electronic noise” interferes with the signal. If this continues to
occur, consider relocating the Transmitter and resetting the Pet
Area.
•Re-Synchronize the System. (Page 20)