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If I have a question about my Wireless
System or need replacement parts,
where can I get answers or service?
•Contact the Customer Care Center at 1-800-732-2677 or visit our
web site at www.petsafe.net.
Can I use the Wireless System on an
aggressive pet?
•We do not recommend using any electronic training devices on
aggressive pets. If you are unsure if your dog is aggressive, please
consult your veterinarian or a certified trainer.
Can I use the Wireless System on a cat?
•The Wireless System can be used as long as the cat can
comfortably wear the Receiver Collar.
What happens if the power goes out? •The Wireless System is designed to recognize power outages and
shuts down without activating the Receiver Collar. However, if your
pet is near the Boundary Zone during the power failure, he may
receive a Static Correction.
What can happen if I turn off or
unplug the Transmitter power?
•If your dog is wearing the Receiver Collar, he may receive an
unintended correction. Always remove your dog’s Receiver Collar
before removing power from the Transmitter or before performing
any Transmitter testing.
What if I lose the clear plastic cover
for the Correction Level Button?
•The clear plastic cover prohibits the Static Correction Level from
accidentally being changed and also helps keep the Receiver
waterproof. Contact the Customer Care Center at 1-800-732-2677
for a replacement.
If my pet leaves the Pet Area, how
long will he be corrected?
•Your pet will receive Static Correction as long as he is outside the
Pet Area, for up to 30 seconds. The Receiver Collar has a safety
time-out to stop correcting and toning after 30 seconds until it is
returned to the Pet Area.
How often do I need to replace the
Receiver Collar battery?
•Battery life depends on how frequently your pet tests the Boundary
Zone. The Receiver Indicator Light acts as a low battery indicator,
flashing every 4 to 5 seconds when replacement is required.
Can I place the Receiver on another
collar?
•Yes. You may use any non-metallic collar. Make 2 holes in the collar
to attach the Receiver. Use the collar in the kit as a template to
locate the holes on the new collar.
Do I need to perform maintenance on
my Wireless System?
•Check your pet’s neck daily for irritation from the Contact Points.
•Check the Contact Points on the Receiver Collar weekly to make
sure they are tight and clean.
•Check the fit of the Receiver Collar weekly.
•The Receiver Indicator Light acts as a low battery indicator, flashing
every 4 to 5 seconds when replacement is required.
How do I know the battery in the
Receiver Collar is still working?
•Take the Receiver Collar off your pet and walk into the Boundary
Zone. The Receiver Collar should tone. If not, replace the battery.
Will vehicles, buildings and landscape
features (trees, shrubs, etc.) affect the
performance of the Wireless System?
•Yes. Placing the Transmitter inside a metal building can reduce the
maximum range of the Wireless System.
•Parking a vehicle within the Pet Area, can reduce the range of the
system and cause your pet to receive a Static Correction where it
otherwise would not if the vehicle was not there.
•Fixed large metal objects such as metal sheds can affect the signal
by reducing the maximum range of the system at the location of
the object. As a result, your pet may receive a Static Correction.
What do I do if my pet’s neck
becomes red and irritated?
•This condition is due to the Contact Points irritating the skin.
Discontinue use of the Receiver Collar for a few days. If the
condition persists beyond 48 hours, see your veterinarian. Once
the skin returns to normal, replace the Receiver Collar and monitor
the skin condition closely.
Can I attach a leash to the Receiver
Collar?
•No. This can result in pulling the Contact Points too tightly against
your pet’s neck. Attach a leash to a separate, non-metallic collar
positioned above the Receiver Collar.
Why does my Receiver Collar have a
tone only mode?
•The tone only mode can be used in training your pet to his
boundary or for well-trained pets that no longer require Static
Correction.