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EN57
Troubleshooting
Problem Cause and Remedy
The unit stops during
operation.
For safety purposes, operation may stop when
excessive force is applied to the unit.
Turn off the power switch, wait 10 seconds and then switch it back
on for operation.
It is not possible to recline the unit.
The leg rest cannot be raised or
lowered.
( All the displays and buttons on the
controller will flash and then turn off.)
If the unit encounters an obstacle or if excessive force is exerted on it
during operation, in the interests of safety the unit will come to a stop.
When all displays and buttons are flashing and the backrest or the leg
rest has stopped, turn off the power of the unit once, turn on the
power again after approximately 10 seconds, and then operate the unit.
The massage heads do not
come up to the shoulder or
neck.
If your head does not contact the pillow or your back does not contact the backrest,
the shoulder position may be detected as lower than the actual position during the
body scanning. Sit on the seat in the deepest position and put your head on the
pillow, and then repeat the operations again from the start.
See page EN26.
The height of the left and right
massage heads is different.
An alternating tapping method is employed, which means that this phenomenon
will naturally occur. There is nothing wrong with the unit.
See page EN54.
Reclining does not take place even though
a massage is started in automatic course.
(The seat does not automatically recline.)
Automatic reclining will not activate when the backrest is reclined
to flat position more than massage position and leg rest is in upper
position. See page EN55.
The backrest does not
return to the upright
position.
If the unit is stopped by automatic shut-off or by pressing , it will not return automatically.
(To return from the reclined position to the original position, press
twice.)
Investigate the Problem and follow appropriate the Cause and Remedy below.
If the problem still exists after following the remedy, contact an authorized service center.
Heat massage heads do
not get warm.
is set to Off.
Sense of warmth from the massage heads differs depending on your body
shape, the massage body part, massage action, clothing, and room temperature.
The Foot Heat does not
get warm.
is set to Off.
The Foot Heat warms the toe portion of the cloth.
Sense of warmth from the Heat (heater) section differs depending on
your body shape, the massage body part, massage action, clothing, and
room temperature.
Raise the leg/sole massage section during use so that soles of your feet
touch this section to feel the heat from the heater section. You can also
place a blanket over your
knees and lower legs to feel even warmer.
The Heat massage heads or
Foot Heat do not cool down
even after being turned off.
Because of the structure of the heater, the Heat massage heads
will feel warm for a while after heating due to the residual heat.
Continuing to massage the same area even after turning off the Heat
massage heads and the Foot Heat switch may increase the temperature felt.
Q&A/Important
Notes