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Please refer to this troubleshooting guide before requesting service or contacting your dealer for assistance.
TROUBLESHOOTING TIPS
This device complies with RSS-210 of Industry Canada. Operation is subject to the following two
conditions: (1) this device may not cause interference, and (2) this device must accept any interference,
including interference that may cause undesired operation of the device.
1. This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) this device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
2. This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures: Reorient or relocate the receiving
antenna, Increase the separation between the equipment and receiver, Connect the equipment into
an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an
experienced radio/TV technician for help. Note: Any changes or modifications to the transmitter or
receiver not expressly approved by Casablanca Fan Company may void one’s authority to operate this
remote control.
PROBLEM POSSIBLE REMEDIES
Fan will not start • Check the main circuit fuses, circuit breakers, and wall switch position.
Check all wire connections. Make sure the power is turned off during this
inspection.
• Pin connectors are not making good contact. Check all connections.
• The fan receiver is defective. Replace the fan receiver.
• Reset the frequency setting: Turn the power off at the circuit breaker
for the fan that is not functioning only. Within 20 seconds from restoring
power to the ceiling fan and the W-84 Wall Control press and hold both
the “Fan” and “REVERSE” buttons as shown in Figure #2 for 3 seconds,
you will hear one tone from the Piezo Buzzer indicating the command
has been accepted. The Fan will come on at “low” speed in the reverse
direction. into the slot on the ball.
• Check that the blade holders have not been bent during installation and the blades
are balanced.
• The hanger bracket and/or the ceiling outlet are attached too loosely. Make sure
the hanger bracket is attached tightly to the ceiling outlet box and the downrod
assembly is secured rmly.
• The downrod is attached to the downrod base too loosely. Make sure all the
screws are securely tightened.
Fan is noisy during operation • When changing fan speeds, you may hear several audible clicks. This is normal
operation.
• Check and tighten the light xture retaining screws, glass shade screws, and/or
lightbulb(s).
• Tighten the canopy screws and mounting plate assembly. Make sure the wire
nuts inside the canopy and switch housing are not touching the metal parts and
that they have not fallen off the wire splices. Tighten as necessary.
• Tighten the blade holders to the ywheel (or Direct Drive motor) and the blades
to the bladeholder screws.
• Make sure all the screws in the motor housing are snug but not overly tight.
Fan does not run on low speed • If fan is new, it may need to be “broken in.” Run at high speed for several days.