Font Problems
• The print job has incorrect fonts or formatting.
• Make sure the software application is using the correct printer driver.
• The font is not in the printer and must be downloaded by the software
application.
• To verify the availability of a font, print a font list (see page 2-9).
• The software application may be substituting a font for one that is not
available. See your software application manual for information on
font selection.
• Make sure the desired personality (such as PostScript) is installed in
the printer. Print a self test (see page 2-9) and check the “Installed
Personalities and Option” (see item C on page 2-10).
Network Issues
• You are experiencing shared printer problems.
• To verify if a printer works with a computer, connect one computer
directly to the printer at a time. Print a document from an application
that has printed correctly in the past.
• Contact your network administrator for assistance.
5-16 Problem Solving EN
