NetTool
Users Manual
6-10
• Problem: xxx.xxx.xxx.xxx causing duplicate NetBIOS
name.
Explanation: Only one unique NetBIOS name is
allowed on a domain.
Remedy: The name specified on the PC needs to be
changed to eliminate duplication.
• Problem: PC involved in MB elections.
Explanation: NetTool sees packets from the PC that
are generating master browser elections on the
network. This problem can be the source of excessive
traffic and slow performance.
Remedy: Take preventive measures within the PC’s
configuration to stop the PC from generating Master
Browser elections.
Web
• Problem: Unable to connect to HTTP/proxy server
Explanation: The standard proxy port is 1080. The
HTTP port is 80 on the server.
Remedy: Correct the naming or port assignments in
the setup area of the web browser software.
Email
• Problem: Unable to connect to SMTP mail server
Explanation: The Simple Mail Transfer Protocol
(SMTP) server information is either not configured or
is not correctly configured on the PC. The server itself
may be down as well.
Remedy: Access NetTool’s Key Devices list to view
information about this server and then make
corrections within the mail setup area of the PC.
• Problem: Unable to connect to POP2 server
Explanation: The PC cannot find the POP2 server it
is configured to find. The server itself may be down as
well.
Remedy: Access NetTool’s Key Devices list to view
information about this server and then make
corrections within the mail setup area of the PC.
