NetTool
Users Manual
6-8
• Problem: DHCP server issuing IP address that
causes duplicate IP on network.
Explanation: The DHCP server in question is not
detecting an address and is provisioning a duplicate.
Remedy: This problem can be caused by a statically
configured PC. Find the statically configured PC on
the network and changes its IP address to a valid and
unique IP address. Merging two unique networks into
one can lead to this type of problem. The problem can
also point to an issue with a DHCP server or an
implementation bug.
Name Resolution
• Problem: No DNS server found on network to resolve
names.
Explanation: The PC is configured to use DNS
(Domain Name Server) and none can be found.
Remedy: Make sure that the DNS server is up and
running. Access the PC’s network properties and
make sure that the settings are correct.
• Problem: DNS resolution failed.
Explanation: There are multiple DNS servers on the
network and the PC is configured for the wrong one.
Remedy: Find out the correct DNS information.
Access the PC’s network properties and configure the
PC with that information.
• Problem: WINS resolution failed.
Explanation: The DNS server cannot determine the
NetBIOS names.
Remedy: You can manually fix this problem in the
DNS configuration section of network properties.
• Problem: Incorrect WINS server xxx.xxx.xxx.xxx
configured on PC.
Explanation: There are multiple WINS servers on the
network and the PC is configured for the wrong one.
Remedy: Find out the correct WINS information.
Access the PC’s network properties and configure the
PC with that information.
