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How Do You Get Service? In order to qualify for the warranty, dated proof
of purchase must be provided and the product must not be disassembled
or modified without prior authorization by Xantrex. If your product
requires warranty service, please return it to the place of purchase along
with a copy of your dated proof of purchase. If you are unable to contact
your merchant, or the merchant is unable to provide service, contact
Xantrex directly:
Phone: (604) 422-8595
(toll free) 1-800-670-0707
Fax: (604) 420-1591
(toll free) 1-800-994-7828
Email: support.xpower@xantrex.com
You must obtain a Return Material Authorization (RMA) number from
Xantrex before returning a product directly to Xantrex. Do not return a
product to Xantrex without first obtaining an RMA number. When you
contact Xantrex to obtain service, be prepared to supply the serial number
of your product and its date of purchase as well as information about the
installation or use of the unit.
If you are returning a product from the USA or Canada, follow this
procedure:
1. Obtain an RMA number and a shipping address from
Xantrex. Product(s) returned without an RMA number
or shipped collect, will be refused.
2. Package the unit safely, preferably using the original box
and packing materials. Include the RMA number, a copy
of your dated proof of purchase, a return address where
the repaired unit can be shipped, a contact telephone
number, and a brief description of the problem.
3. Ship the unit to the address provided in Step 1, freight
prepaid. Obtaining proof of delivery is recommended.
How Other Laws Apply: This warranty gives you specific legal rights, and
you may also have other rights which vary from jurisdiction to jurisdiction.
For Our Canadian Customers: When used herein implied warranties of
merchantability and fitness for a particular purpose includes all warranties
and conditions, express or implied, statutory or otherwise, including
without limitation implied warranties and conditions of merchantability and
fitness for a particular purpose.