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REPAIR SERVICE
Note: Only use original replacement parts. This
will protect your warranty coverage for parts
replaced under warranty.
Each Authorized Service Center is independently
owned and operated.
WARRANTY SERVICE
If product requires warranty service, return it to
nearest Authorized Service Center. You must show
proof of purchase. If faulty materials or workmanship
caused damage, we will repair or replace product
without charge.
Note: Normal wear, misuse, abuse, neglect, or ac-
cidental damage is not covered under warranty.
TROUBLESHOOTING
WARNING: Unplug chain saw from power source before servicing. Se-
vere injury or death could occur from electrical shock or body contact with
moving chain.
Note: For additional help, visit DESA Power Tools technical service web site
at www.desatech.com.
OBSERVED FAULT POSSIBLE CAUSE REMEDY
Saw runs, but does not cut Chain assembled backwards
on guide bar
See Chain Saw Assembly, page 10
Saw does not cut unless heavily
forced. Cutting produces only
sawdust with few large chips
Chain is dull
See Sharpening Saw Chain, page 20
Saw runs slow. Saw stalls
easily
Low power supply voltage Extension cord wire size too small. See
Extension Cords, page 12
Motor of saw does not run
when you squeeze trigger
1. Trigger lockout not pressed
in to release trigger
2. Extension cord connections loose
3. Open line fuse or circuit breaker
4. Worn out motor brushes
5. Open wiring circuit on saw
1. Press in trigger lockout before
squeezing trigger
2. Check cord connections
3. Check line fuse or circuit breaker
4. See authorized service center
5. See authorized service center
Motor of saw runs, but chain
does not move
Drive Sprocket Failure Remove and Inspect Drive Sprocket
for damage
Chain does not get oil 1. Clogged oil slot in guide bar
2. Oil is too thick
1. Remove guide bar and clean oil
slot
2. Use correct weight of oil. See
Filling Oil Tank, page 12
Chain comes off guide bar 1. Chain is loose
2. Guide bar and chain not
assembled correctly
1. Tighten chain. See
Saw Chain Ten-
sion Adjustment, page 11
2. See
Chain Saw Assembly, page 10
Saw smokes Saw damaged. Do not use saw See authorized service center
Saw leaks oil It is normal for oil to seep
when the saw is not in use.
Note: Empty oil tank when not in use
NON-WARRANTY SERVICE
If product requires service, return it to nearest
Authorized Service Center. Repairs will be billed
to you at regular repair list prices.
For additional Service Center or warranty informa-
tion, call 1-800-626-2237 or visit our Technical
Service web site at www.desatech.com.