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Troubleshooting
The Receiver Collar is not
beeping when setting up the
Boundary Zone.
•Make sure Receiver Collar is turned on and Battery Status
Lights are flashing every 4-5 seconds
•Charge Receiver Collar
•The beep may be difficult to hear in a noisy environment.
•Use Test Light as explained in the “Test Light Instructions”
section, and use it to determine the location of Boundary
Zone.
•Check that the Transmitter is set up according to
directions.
The Receiver Collar is not
beeping or administering a
Static Correction.
•Make sure Receiver Collar is turned on and Battery Status
Lights are flashing every 4-5 seconds
•Charge Receiver Collar
•Check that the Transmitter is plugged into a working 120-
volt outlet, the Power Light is on, and the Transmitter
controls are set at your desired settings.
The Receiver Collar is
beeping everywhere.
•Check that the Transmitter is plugged into a working
standard 120-volt outlet, the Power Light is on, and the
Transmitter controls are set at your desired settings.
•Bring Receiver Collar within 10 feet of the Transmitter to
reset.
•Make sure no continuous alarm is sounding on the
Transmitter.
The Receiver Collar is
beeping inside the house.
•It is recommended to remove the Receiver Collar from
your pet when indoors to avoid activation of the Receiver
Collar.
•Make sure the Transmitter is
plugged in
and set up
according to the directions.
•Ensure the entire house is within the Pet Area. The
Transmitter may need to be moved to adjust the Pet Area
to include the entire house.
•If relocating the Transmitter, remove the Receiver
Collar from your pet before removing power from the
Transmitter.
My pet is receiving a Static
Correction in his metal crate.
•The Receiver Collar activates when it loses the Transmitter
signal. The metal crate may block the Transmitter signal
which causes the Receiver Collar to activate.
•Remove the Receiver Collar from your pet when placing
him in his metal crate.
The Boundary Zone seems to
fluctuate.
•This is normal for the electro magnetic field of the Stay
+ Play Wireless Fence
™
. The field may be affected by
surrounding “electronic noise,” which can cause it to
fluctuate up to 5%.
•Where the Receiver Collar activates is influenced by the
speed and orientation of the Receiver Collar as your pet
enters the Boundary Zone.