Filter
Top Products
19
Great White Installation and User’s Guide
Section 5
Troubleshooting
Cleaner does not move
Oscillator is very slow
Cleaner climbs past water
line of pool causing pump to
lose prime (suck air.)
Cleaner coverage not as
expected
Cleaner “stuck” in one spot
(more than 15 mins.)
Steps and “swim-outs” are
not clean
Cleaner flips on its back
when pump stops
Hose comes loose when
pump stops
Cleaner hovers in one area
with hose fully extended
Hose keeps coiling up
1. Backwash and/or clean filter. Empty all baskets. This should help your cleaner attain the desired
oscillation rate of 400-600 times per minute.
2. Clear all debris from oscillator chamber, hose, or vac plate by-pass (if you have one).
3. Repair all sources of vacuum leaks (cracked vac plate, vac plate or reducer cone not seated
properly, cracked hose, vac regulator adjusted too loosely).
4. Adjust valves to give maximum vacuum to the vacuum port or skimmer to which you are attaching
the cleaner hose. Reduce or shut off other skimmers and main (floor) drain.
Note: Each pool’s hydraulic system is different. It may require some adjustments to skimmer and
main valves before you achieve the vacuum setting required for the best cleaner
operation. Once determined, mark the valves at that position to ensure repeated success.
5. Filtration system (pump) does not develop enough vacuum. Consult your pool service
professional.
6. In hot water, the hose may kink. The hose, when old, may have developed leaks (cracks or holes)
or may get brittle. Purchase a new hose.
NOTE: It must be a Great White hose for proper operation.
1. Oscillator is running too fast. Make sure vacuum regulator is installed and adjusted.
2. If step 1 does not solve the problem, slightly open the main drain valve until the cleaner no
longer climbs out of the pool.
1. A clean filter system will help the cleaner to move much faster. Also, be sure to clean all baskets.
2. Vinyl liner pools with a deep end hopper will require 6-8 hours to clean. In this time the
cleaner should make at least 4 trips to the shallow end. If not, call Customer Service at 1-800-
831-7133.
3. Examine the lift brush mechanism as the cleaner is operating. To do this, you will have to turn
the cleaner over while it is running and submerged. If the lift brush does not move to the “down”
position within 2 minutes, call Customer Service at 1-800-831-7133.
4. The cleaner was not designed to work under solar covers. If you have a solar cover, only minimal
coverage can be expected.
5. Any cleaner might miss a spot. Your cleaner has been designed to accommodate the attachment
of a vac-pole (telepole) by use of the handle in the accessory bag. Attach pole for spot cleanups,
steps, and swimouts.
1. Examine the lift brush mechanism as the cleaner is operating. To do this, you will have to turn the
cleaner over while it is running and submerged. If the lift brush does not move to the “down”
position within 2 minutes or less, call Customer Service at 1-800-831-7133.
1. This cleaner was not designed to clean these areas. Use the handy telepole attachment,
connect the pole, and clean missed areas.
1. This is normal with some filter systems that develop a surge of back pressure when the system
shuts off. The cleaner will right itself when the system is restarted.
1. Use reducer cone when connecting to the skimmer or vac port.
1. Hose might be too short. Desired length can be measured from the point where the hose is
connected, to the furthest point of the pool, plus a minimum of an additional 4’. If needed, purchase
an extension hose from your local dealer. Do not cut extension hose – use it full length even if it is a
little long.
1. For best results, when hose is not in use, store it uncoiled, flat, and straight.
2. Lay hose out flat and straight in the sunlight for a few hours prior to use.
1. Bumper Inserts (see Key 2A, Page 18) help to make the cleaner more buoyant to allow better access
to the shallow end of the pool. Do not install the bumper inserts from the top; they will become jammed
and not work properly. Install bumper inserts only from the bottom.
2. If the bumper on the cleaner appears to lift the cleaner to the surface of the pool, check for trapped air
in the cleaner and hose. If no air is found, remove one bumper insert block and watch and see if the
cleaner remains submerged and on the pool floor while working. If not, remove individual insert blocks
as needed until the cleaner rests on the pool floor and operates properly.
SITUATION SOLUTIONS:
Cleaner avoids
shallow end of pool