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Make Sure there is access to the main breaker and GFCI, and ask the homeowner to disconnect
if possible before you arrive at their home.
Use the home service visit as an opportunity to sell aftermarket items such as chemicals, towels,
etc.
Educate your staff regarding chemicals that are important for optimal use and longevity of the spa
components.
Chemical misuse is not covered under the terms of the warranty.
Know what to recommend when the customer complains that they cannot get their chemicals
properly balanced. This is not a service call covered by the warranty or a problem that involves the
manufacturer.
All spas are used differently: heavy or light bather loads, adults only, the whole family, bromine or
chlorine, etc.
Does the customer know how to properly clean the lter and that the spa needs to be disabled
when doing so?
Suggest a second lter to the customer if the original lter needs to be soaked in a cleaning solu-
tion. Have one in your truck!
Find out what chemicals the customer is using. If they have saturated the spa with different kinds
of chemicals, sometimes it is best to empty the spa and start all over.
BENEFITS YOU WILL RECOGNIZE
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A satis ed customer is one who will continue to call upon you for business and does
not contact your competitors.
Educating your staff will increase their value and allow you to focus on real service
issues.
Being properly prepared will increase your productivity and permit you to enjoy a
weekend once in a while.
Bottom Line: If you change the way you approach your customer, you’ll be putting
more money in your pocket.