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1. SYMPTOM: THE SPA WILL NOT OPERATE
a. Check the power cord. The power cord must
be plugged into a grounded outlet (see PLUG-
GING IN THE HYDROTHERAPY SPA on page
10).
b. Check to see if the GFCI breaker is tripped, or
was not turned on. Reset the GFCI breaker.
2. SYMPTOM: THE CIRCUIT BREAKER OR GFCI
BREAKER TRIPS WHILE THE SPA IS
OPERATING
a. Reset the circuit breaker. If the circuit breaker
trips again, contact a qualified electrician for
service.
3. SYMPTOM: THE PUMP HUMS
a. The filter may be dirty or damaged. Remove
the filter housing from the spa jet unit and clean
or replace the filter.
b. The pump may have a foreign object stuck in
the impeller. Contact our customer service
department.
c. The pump may have a loose wire connection.
Contact our customer service department.
4. SYMPTOM: THE PUMP HUMS BUT DOES NOT
ROTATE
a. The pump may be jammed. Contact our cus-
tomer service department.
5. SYMPTOM: THE PUMP IS NOISY WHILE
OPERATING
a. There may be debris in the pump. Contact our
customer service department.
TROUBLE
-
SHOOTING
Most problems can be solved by following the simple steps below. Find the symptom that applies, and
follow the steps listed. If further assistance is needed, call our Customer Service Department toll-free at
1-800-999-3756, Monday through Friday, 6 a.m. until 6 p.m. Mountain Time.
lines when handling the chemicals:
1. Always read and follow the directions on
the label, unless directed otherwise.
2. Never mix different chemicals.
3. Keep all chemicals out of the reach of chil-
dren and pets.
4. Do not exceed the recommended
amountsÑfollow the directions on the label
closely.
5. Keep all containers closed tightly when not
in use.
6. Never add water to the chemicalsÑalways
add the chemicals to the water as directed.
7. Always store chemicals in a cool, dry place.
MAINTAINING THE PROPER PH BALANCE
The pH factor is a measure of relative acidity or alka-
linity in the water. It is measured on a scale of 1 to 14.
Pure water has a value of 7, which is neutral. Any
value above 7 is alkaline, and any value below 7 is
acidic. You should maintain a slightly alkaline pH level,
between 7.2 and 7.8, in the hydrotherapy spa.
Severe problems can occur when the pH balance is
not maintained within this range. If the pH level
exceeds 7.8, dissolved minerals can build-up and clog
the plumbing in the spa jet unit. If the pH level falls
below 7.2, the acid level in the water will begin to cor-
rode the metal parts in the spa jet unit. Also, the sani-
tation agents in the water will not be effective if the pH
level is not properly maintained. Damage caused by
improper pH levels is not covered under the warranty.
To maintain the proper pH level, you should test the
pH of the water regularly. To test the water you can
either purchase additional test strips or purchase a pH
test kit at a pool and spa supply store. The pH reading
should be between 7.2 and 7.8. If the level is too low,
add a pH increaser (usually soda ash). If the level is
too high, add a pH reducer (usually sodium bisulfate).
Test the water again after five minutes. See the
instructions with your test strips or pH test kit for addi-
tional information about testing and adjusting the pH.
SANITIZING THE HYDROTHERAPY SPA
Please refer to your local pool and spa supplier for
information concerning which chemicals you should
use in your area to sanitize the spa.
The most common sanitizing agent is a solid bromine
concentrate. The amount required varies according to
several factors, such as user load, temperature, water
conditions, and so forth.
Proper water maintenance is a fairly complex process.
We recommend that you contact your local pool and
spa supplier for information on how you should best
accomplish this.