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HW5500/HW5500E/HW5500EL/HW5500L Portable Electrical Generator Owner’s Manual www.honeywellgenerators.com 31
TROUBLESHOOTING
NOTE:
For all customer service inquiries, call 1-888-HWHELP1 (494-3571) or visit www.honeywellgenerators.com.
ANYONE using or servicing this generator must read, understand, and follow all safety and operation instructions pro-
vided in the product manual. Failure to closely follow these instructions can result in circumstances leading to death,
serious injury, and property damage.
Using a generator indoors CAN KILL YOU IN MINUTES.
Generator exhaust contains carbon monoxide. This is a poi-
son you cannot see or smell.
NEVER use inside a home
or garage, EVEN IF doors
and windows are open.
Only use OUTSIDE and far
away from windows, doors, and
vents.
PROBLEM PROBABLE CAUSE SOLUTION
Engine will not start or starts
and runs rough
No fuel. Add fuel (page 24).
Stale fuel. Drain fuel tank; fill with fresh fuel (page 30).
No or low engine oil. Add engine oil (page 22).
Spark plug wire (cap) disconnected. Install spark plug cap over spark plug.
Faulty/bad spark plug. Check/replace spark plug (page 28).
Fuel not reaching carburetor. Clean fuel sediment cup (page 27).
Dirty air filter. Clean or replace air filter (page 25).
Dirty spark arrestor screen. Clean spark arrestor screen (page 29).
Engine suddenly stops
No fuel. Add fuel (page 24).
No or low engine oil. Add engine oil (page 22).
No power at AC receptacle
Electrical overload on generator.
Check all circuit breakers for
“tripped’ position or overload
indicator light on. Reduce elec-
trical load on circuit, wait several
minutes, and then push to reset
circuit breaker.
Poor connection or defective cord set.
Check cord connection. Replace defective cord
set.
Connected electrical appliance/
equipment is defective.
Check electrical appliance/equipment for defects.
Disconnect defective appliance/equipment from
the generator. Have appliance serviced by quali-
fied repair facility.
Speed of starter motor drops
after period of time.
Battery is losing charge. Recharge battery.
TABLE 7. Troubleshooting — Probable Causes and Solutions
WARNING
DANGER
Set Tripped