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Customer Service
Fellowes offers a
toll-free help line
for customers living in the United States, Canada, Mexico
and Australia. If you live outside these regions or are otherwise unable to use our help line, please
call the Fellowes location nearest you, send a letter or email, or contact your local dealer. All of
our customer service phone numbers and other points of contact are listed on the back of this
manual.
Limited Warranty
Fellowes, Inc. warrants the cutting cylinders of the machine to be free from defects in material and
workmanship for
7 years
from the date of purchase by the original consumer. Fellowes warrants
all other parts of the machine to be free of defects in material and workmanship for
1 year
from
the date of purchase by the original consumer. If any part is found to be defective during the war-
ranty period, your sole and exclusive remedy will be repair or replacement, at Fellowes’ option
and expense, of the defective part.
This warranty does not apply in cases of abuse, mishandling or unauthorised repair. ANY IMPLIED
WARRANTY, INCLUDING THAT OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PUR-
POSE, IS HEREBY LIMITED IN DURATION TO THE APPROPRIATE WARRANTY PERIOD SET FORTH
ABOVE. In no event shall Fellowes be liable for any consequential or incidental damages attributa-
ble to this product. This warranty gives you specific legal rights. You may have other legal rights
that vary. The duration, terms and conditions of this warranty are valid worldwide, except where
different limitations, restrictions or conditions may be required by local law.
For more details or to obtain service under this warranty, please contact us (see back cover) or
your dealer.
Symptom
Shredder does not start or stops while
shredding.
Shredder squeaks, grinds or runs below
capacity.
Door ajar light (10) is on.
Overheat light (11) is on.
Paper jam light (9) is on.
Basket full light (12) is on.
Shredder continues to run for a few seconds
after paper has cleared the cutting cylinders.
Remedy
• Make sure shredder is plugged in and
switch is in automatic [I] position.
• If paper appears to be jammed, follow
instructions under
Operation
.
• Wait 30 minutes for shredder to cool down
before trying again.
• Make sure the lockout switch is not turned
on. If lockout switch is on follow instructions
under
Important Safety Instructions.
• Oil cutting cylinders (SB-85C only). Follow
instructions under
Maintenance
.
• Check window. If paper is visible, empty
basket. Follow instructions under
Maintenance
.
Make sure the cabinet door (6) is closed
completely.
Shredder requires a cool down period. Wait 30
minutes for shredder to cool down before try-
ing again.
Clear the paper jam. Follow the
instructions under
Operation
.
Empty the waste basket. Follow the
instructions under
Operation
.
No action required. This is a self-cleaning
function.