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JN.47200 PN.22247-06-03 07.02.12
DYSON CONTACT DETAILS
Australia
Website: www.dyson.com.au
Dyson Customer Care: 1800 239 766 (Mon-Fri 8:00am to 6:00pm EST,
Sat-Sun 8:30am to 4:00pm EST).
Email: customercare@dyson.com.au
Address: Dyson Appliances (Aust) Pty Ltd.,
PO Box 2835, Taren Point, NSW 2229 Australia.
New Zealand
Website: www.dyson.co.nz
Dyson Customer Care: 0800 397 667 (Mon-Fri 8:30am to 5:00pm).
Email: dyson@averyrobinson.co.nz
Address: Avery Robinson Ltd., Unit F, 151D Marua Road, Ellerslie,
Auckland, 1051 New Zealand.
Singapore
Website: www.dyson.com.sg
Dyson Customer Care: 7000 435 7546 (Mon-Fri 9:00am to 6:00pm).
Email: singapore@dyson.com
Address: Service @ Home Pte Ltd., 2 Leng Kee Road,
#04-09A Thye Hong Centre, Singapore 159086.
Indonesia
Website: www.dyson.co.id
Dyson Customer Care: 021 707 39766 (Mon-Fri 9:00am to 5:00pm).
Email: service@higienis.com
Address: PT. Higienis Indonesia Permata Plaza Top Floor TF-04,
JI, M. H. Thamrin Kav. 57, Jakarta 10350 Indonesia.
Malaysia
Website: www.dyson.my
Dyson Customer Care: 603 7710 5877 (Mon-Fri 9.00am to 5.30pm,
Sat 9.00am to 1.00pm).
Email: dysonsupport@visionary.com.my
Address: Visionary Solutions Sdn Bhd 49, Wisma OTK 49,
Lorong Rahim Kajai 13, Taman Tun Dr. Ismail, 60000, Kuala Lumpur
QUESTIONNAIRE
THANK YOU FOR YOUR TIME
1 Do you own any other heating products?
Ceramic heater Radiator
Oil heater Reverse cycle air conditioner
Gas heater Convector
Wood fire heater Fan heater
Electric fire No, please go to question 3
Other, please specify
2 Which brand of heater are you replacing or adding to?
Dyson Heller
Kambrook Delonghi
Dimplex Sunbeam
Everdure Omega altise
IXL Don’t know
Other, please specify
3 Why did you choose to buy a Dyson heater?
(Please rate each statement on a scale of 1to5,
1being the least important and 5the most important).
1 2 3 4 5
Dyson reputation
■ ■ ■ ■ ■
Fast room heating
■ ■ ■ ■ ■
Previous experience of Dyson
■ ■ ■ ■ ■
Features
■ ■ ■ ■ ■
Easy to clean
■ ■ ■ ■ ■
Price/special offer
■ ■ ■ ■ ■
Store staff recommendation
■ ■ ■ ■ ■
Latest model/technology
■ ■ ■ ■ ■
Aesthetics
■ ■ ■ ■ ■
Friend/family recommendation
■ ■ ■ ■ ■
4 Where did you first hear about Dyson heaters?
From friends and family
From a TV or magazine
Saw it in a store catalogue
Saw it in a store
Recommended by salesperson
Online blog/review article
Email from Dyson
Dyson website
5 Where did you look for additional information?
Dyson website
Online reviews and forums
Retail staff
Retail catalogue
No additional research was done
6 Do you own other Dyson products?
Vacuum cleaner
Handheld
Handstick
Fan
No
7 Where do you intend to use the Dyson heater?
(Please tick as many boxes as applicable)
Bedroom
Lounge
Dining room
Kitchen
Study
Other, please specify
8 What is your household income?
Less than $45,000
Between $45,000 – $75,000
Between $75,000 – $100,000
Over $100,000
9 To which age group do you belong?
16 – 24
25 – 34
35 – 44
45 – 54
55 – 64
65+
10 Would you recommend a Dyson heater to your friends and family?
Yes
No
11 Do you have children?
Under 5 years
5+ years
No children
Children no longer at home
Pregnant
12 Which best describes your home?
Up to 2 beds
3-4 beds
More than 4 beds
Please take a few moments to answer our questions.
They will help us develop new products for the future.