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USING YOUR DYSON HEATER
PLEASE READ THE ‘IMPORTANT SAFETY INSTRUCTIONS’ ON PAGE 3
OF THIS DYSON OPERATING MANUAL BEFORE PROCEEDING.
OPERATION
• The base must be fitted securely before operating. Do not dismantle or use
without the base fitted.
• The heater will not operate unless the target temperature is above the room
temperature.
• Each time the heating mode is selected, it conducts a short calibration cycle.
Airflow will be automatically controlled during this cycle. Once the calibration
cycle is complete, it will revert to the selected airflow speed.
• The heater will not oscillate when the control buttons are pressed.
• For your safety this heater is fitted with automatic cut-out switches that operate if
the heater tips over or overheats. If the switches operate, unplug the heater and
allow it to cool. Before restarting the heater check and clear any blockages and
ensure the heater is on a solid level surface.
• If power is interrupted an E1 failure message will be displayed. The heater will
need to be turned off and then on again. If the problem persists, call the Dyson
Customer Care Helpline.
• Do not carry out any maintenance or repair work other than that shown in this
Dyson Operating Manual, or advised by the Dyson Customer Care Helpline.
• Do not lubricate any part of this heater.
TILT FUNCTION
Carefully hold the base and the top of the air loop amplifier. Tilt forward or
backward for the required airflow angle (see page 5).
CLEANING
• Turn the heater into stand by mode/off.
• Unplug from the mains electricity supply.
• Allow to cool for 1 to 2 hours before cleaning if the heater has been in use.
• To clean, wipe with a dry or damp cloth only.
• Do not use detergents or polishes to clean the heater.
STORAGE
• When not in use, unplug from the mains electricity supply.
• Store the heater in a dry location and arrange the cable away from the traffic
areas so that it will not be tripped over or damaged.
BATTERY REPLACEMENT
CAUTION:
Choking hazard: the remote control unit contains a small battery. Keep the
remote control away from children and do not swallow the battery. If the battery
is swallowed seek medical advice at once.
• Turn the heater into stand by mode and unplug from the mains electricity supply
before replacing the battery.
• Ensure the polarity is correct when installing the battery.
• Do not attempt to dismantle or charge the battery. Keep away from fire.
• Follow battery manufacturers’ instructions when installing the new battery
(battery type CR 2032).
TROUBLESHOOTING
• Remember: Always unplug from the mains electricity supply before inspecting
for problems.
• If the heater will not operate, first check the mains socket has electricity supply
and that the plug is properly inserted into the socket.
• If you are still experiencing problems, call the Dyson Customer Care Helpline.
• To watch a short online video visit:
www.dyson.com.au/AM04gettingstarted
AUSTRALIAN CONSUMER LAW
The details of the Dyson guarantee are set out below. In addition to your rights
under the Dyson guarantee, we also provide the following statement as required
by the Australian Consumer Law: In Australia, your Dyson appliance comes with
statutory guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or damage. You are
also entitled to have your Dyson appliance repaired or replaced if it fails to be of
acceptable quality and the failure does not amount to a major failure.
DYSON 2 YEAR GUARANTEE TERMS AND
CONDITIONS
TERMS AND CONDITIONS OF THE DYSON 2 YEAR GUARANTEE.
• The Dyson guarantee becomes effective from the date of purchase.
• All work will be carried out by Dyson Appliances (Aust) Pty Ltd., Avery Robinson
Ltd. (NZ), Singapore’s authorised agent – Service @Home Pte Ltd., Indonesia’s
authorised agent – PT Higienis Indonesia, Malaysia’s authorised agent –
Visionary Solutions or their authorised agents.
• Any parts replaced will become the property of Dyson Appliances (Aust) Pty Ltd.,
Avery Robinson Ltd. (NZ), Dyson Singapore Pte Ltd., PT Higienis Indonesia or
Visionary Solutions.
• The repair or replacement of your Dyson appliance under the Dyson guarantee
will not extend the period of the Dyson guarantee.
• The Dyson guarantee provides benefits which are additional to and do not affect
your statutory rights and remedies as a consumer.
• You must provide proof of (both the original and any subsequent) delivery/
purchase before any work can be carried out on your Dyson appliance. Without
this proof, any work carried out pursuant to the Dyson guarantee and any
associated delivery charges (both to and from us) will be at your cost, subject to
your statutory rights and remedies as a consumer. Please keep your receipt or
delivery note.
WHAT IS COVERED
Your Dyson guarantee covers:
• The repair or replacement of your Dyson appliance if your Dyson appliance is
found to be defective due to faulty materials, workmanship or function within
2years of purchase (if any part is no longer available or out of manufacture,
Dyson will replace it with a functional replacement part).
• Use of the appliance in the country of purchase.
WHAT IS NOT COVERED
Under your Dyson guarantee, Dyson shall not be liable for costs of repair or
replacement of a product incurred as a result of:
• Accidental damage, faults caused by negligent use or care, neglect, careless
operation or handling of the Dyson appliance which is not in accordance with
this Dyson Operating Manual.
• Use of the Dyson appliance for anything other than normal domestic purposes
in the country of purchase.
• Use of parts not assembled or installed in accordance with the instructions of
Dyson.
• Use of parts and accessories other than those produced or recommended by
Dyson.
• Damage from external sources such as transit, weather, electrical outages or
power surges.
• Failures caused by circumstances outside Dyson’s control.
• Repairs or alterations carried out by parties other than Dyson or its authorised
agents.
• Blockages – please refer to this Dyson Operating Manual for details on how to
unblock your Dyson appliance.
• Normal wear and tear, such as the battery.
If your Dyson guarantee does not apply, you may have statutory rights and
remedies available to you as a consumer.
If you are in any doubt as to what is covered by your guarantee, please call the
Dyson Customer Care Helpline (see details on page 10).
THANK YOU FOR CHOOSING TO BUY A DYSON
APPLIANCE
REGISTERING YOUR DYSON GUARANTEE
To help us ensure you receive prompt and efficient service, please register as a
Dyson appliance owner. There are three ways to do this:
• Online (Australia and New Zealand only)
AU: www.dyson.com.au/register
NZ: www.dyson.co.nz/register
• By calling the Dyson Customer Care Helpline.
• By completing and returning the enclosed form to us by mail (not available
in Malaysia).
This will confirm ownership of your Dyson appliance in the event of an insurance
loss and enable us to contact you if necessary.
DYSON CUSTOMER CARE
• If you have a query about your Dyson appliance, call the Dyson Customer Care
Helpline quoting the serial number and details of where/when you bought the
appliance.
• Most queries can be solved over the phone by one of our Dyson Customer Care
Helpline staff.
• If your Dyson appliance needs a service, call the Dyson Customer Care Helpline
so we can discuss the available options.
• Your serial number can be found on your rating plate which is on the base of the
appliance.
• To enable us to carry out work on your appliance, please contact the Dyson
Customer Care Helpline to obtain a reply paid delivery address in your state
(Australia only).
If your Dyson appliance is under Dyson guarantee and the repair or
replacement is covered, it will be repaired or replaced at no cost. If the repair or
replacement is found not to be covered under the Dyson guarantee, the repair
or replacement of the Dyson appliance and any associated delivery charges
(both to and from us) will be at your cost, subject to your statutory rights and
remedies as a consumer.
ABOUT YOUR PRIVACY
Dyson may use this information for future marketing and research purposes
(including sending commercial electronic messages) and may disclose it to third
parties for the purposes of providing the services you have requested or to our
business partners or professional advisers. If you wish to access your personal
information or see our full privacy policy, please contact us at:
customercare@dyson.com.au
DISPOSAL INFORMATION
Dyson products are made from high grade recyclable materials. Please dispose
of this product responsibly and recycle where possible.
When your Dyson appliance reaches the end of its life, we are responsible for
its safe disposal. You can send your old Dyson appliance back to us (at our cost)
and we will organise for it to be recycled.*
*Please note that not all parts are recyclable. Recycling of parts is subject to the
capabilities of 3rd party suppliers. Available in Australia only.
Simply:
1. Box up your old Dyson appliance.
2. Take the package to your local post office and send to the address below:
Dyson We Recycle
Reply Paid 83215
Dyson Service Centre
Unit 6 & 7, 7-11 Parraweena Rd
Taren Point, NSW 2229
PRODUCT INFORMATION
Please note: Small details may vary.
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