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TROUBLE SHOOTING GUIDE
PROBLEM SOLUTION
1. Mower doesnʼt run when bail handle A. Check to make sure safety key has been installed and is fully seated and
that button on switch housing is being completely depressed.
is activated.
B
. Release bail handle to turn mower off. Remove safety key and battery pack,
turn mower over and check that blade is free to turn.
C. Check that the battery cavity is free of debris and is connected properly.
D. Has battery been fully charged? Plug in charger and wait for green light to
come on.
2. Motor stops while mowing. A. Release bail handle to turn mower off. Remove safety key key and battery
p
ack. Turn mower over and check that blade is free to turn.
B. Raise cutting height of wheels to highest position and start mower.
C. Check that the battery cavity is free of debris and is connected properly.
D. Has battery been fully charged? Plug in charger and wait for green light to
come on.
E. Avoid overloading the mower. Slow down the cutting pace, or raise the cut
height.
3. Mower runs but cutting performance is unsatisfactory, A. Has battery been fully charged? Plug in charger and wait for green light to
come on.”
or does not cut entire lawn.
B. Release bail handle to turn mower off. Remove safety key key and battery
pack. Turn mower over and check:
Blade for sharpness - Keep blade sharp.
Deck and discharge chute for clogging.
C. Wheel height adjustment may be set too low for grass condition. Raise cut-
ting height.
4. Mower is too hard to push. A. Raise cutting height to reduce deck drag on grass. Check each wheel for
free rotation.
5. Mower is abnormally noisy and vibrates. A. Release bail handle to turn mower off. Remove safety key key and battery
pack. Turn mower on side and check blade to ensure it has not been bent
or damaged. If blade is damaged, replace with a Black & Decker
replacement blade. If the underside of the deck is damaged return mower to
a Black & Decker Authorized service center.
B. If there is no visible damage to the blade and the mower still vibrates:
Release bail handle to turn mower off, remove safety key and battery pack
and remove blade. Rotate blade 180 degrees and retighten. If mower still
vibrates, return the mower to an authorized Black & Decker service center.
6. Battery charger LEDʼs not on. A. Check plug connection.
B. Replace charger.
7. Battery charger LED does not flip to green. A. Battery needs to be diagnosed. Take to authorized service center.
8. Mower not picking up clippings with bag. A. Chute clogged. Release bail handle to turn mower off. Remove safety key
and battery pack. Clear chute of grass clippings.
B. Too much cut grass. Raise cutting height of wheels to shorten length of the
cut.
C. Bag full. Empty bag more often.
9. When mulching there are clippings visible. A. Too much cut grass. Raise cutting height of wheels to shorten length of the
cut. Do not cut off more than 1/3 of total length.
B. Check blade for sharpness. Always keep blade sharp.
NOTE
Should the red light remain on after charging the battery for 24 hours on initial charge, the mower can still be used. The battery may need to be
“conditioned” requiring a few battery charge and discharge cycles before the green indicator light comes on.
THIS IS ONLY A GUIDE INTENDED TO ENABLE YOU TO PERFORM VISUAL CHECKS AND SIMPLE TESTS. SHOULD NONE OF THE
SOLUTIONS PROVIDE SATISFACTION OR IMPROVE PERFORMANCE CALL 1-800-544-6986 (1-800-54-HOW-TO) TO SPEAK TO A
CONSUMER SERVICE REPRESENTATIVE OR TAKE THIS MOWER TO THE CLOSEST AUTHORIZED BLACK & DECKER SERVICE
CENTER FOR SERVICING.
Imported by
Black & Decker (U.S.) Inc.,
701 E. Joppa Rd.
Towson, MD 21286 U.S.A.
See ‘Tools-
Electric’
– Yellow Pages –
for Service &
Sales