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Part No 520187 Form No F010408A
17
FM Owner’s Manual
Troubleshooting
When servicing engine refer to specific manufacturers engine owner's manual. All engine warranty is covered by the
specific engine manufacturer. If your engine requires warranty or other repair work contact your local servicing
engine dealer. When contacting a dealer for service it is a good idea to have your engine model number available
for reference(See table page 11). If you cannot locate a servicing dealer in your area you can contact the
manufacturers national service organization.
To reach: Briggs & Stratton: 800-233-3723
WARRANTY CLAIM PROCEDURE
Should a BILLY GOAT
®
machine fail due to a defect in material and/or workmanship, the owner should make a
warranty claim as follows:
• The machine must be taken to the dealer from whom it was purchased or to an authorized Servicing BILLY
GOAT Dealer.
• The owner must present the remaining half of the Warranty Registration Card, or, if this is not available, the
invoice or receipt.
• The Warranty Claim will be completed by the authorized BILLY GOAT Dealer and submitted to their
respective BILLY GOAT Distributor for their territory Attention: Service Manager. Any parts replaced under
warranty must be tagged and retained for 90 days. The model number and serial number of the unit must
be stated in the Warranty Claim.
• The distributor service manager will sign off on the claim and submit it to BILLY GOAT for consideration.
• The Technical Service Department at BILLY GOAT will study the claim and may request parts to be
returned for examination. BILLY GOAT will notify their conclusions to the distributor service manager from
whom the claim was received.
• The decision by the Technical Service Department at BILLY GOAT to approve or reject a Warranty Claim is
final and binding.
For online product registration go to www.billygoat.com
Problem Possible Cause Solution
Engine will not start. Choke not on. Out of gasoline, bad or old gas.
Spark plug wire disconnected. Dirty air
cleaner. Blade clutch is engaged
M ove throttle to start position. C heck
Gasoline. Check for spark with an
approved tester. Clean or replace air
cleaner. Disengage the Blade clutch
lever.
Engine will not stop Damaged control cable. Harness W ire is
disconnected or damaged. Damaged ignition
switch.
Replace control cable. Reconnect
harness wire or replace if damaged.
Replace switch.
Engine runs poorly Spark plug wire loose. Engine RPM set too
low. Carburetor out of adjustment. W ater or
dirt in fuel system. Spark plug fouled, faulty or
wrong gap
Sharpen or replace blade (pg 13). Check
engine RPM (refer to engine manual).
Adjust carburetor (refer to engine
manual). Reset gap or replace spark
plug (refer to engine manual).
Abnormal vibration. · Loose or out of balance blade. Bent blade.
Loose engine bolts
Stop work immediately. Check blade
mount and balance. Replace damaged
or bent blade if required (pg 13). Check
engine mount.
Uneven cut Height adjust is not set correctly. Dull or bent
blade. Tire pressure low on one side.
Be sure height adjust is set the same on
both sides(pg 11). Sharpen or replace
blade (pg 13). Adjust pressure.
W ill not cut or has poor
cutting performance
Dull or bent Blade. Clogged deck. Engine
running at too low RPM. W et Grass.
Excessively high grass.
Sharpen or replace blade (pg 13).
Unclog deck(pg 11). Check engine RPM
(refer to engine m anual). Do not m ow
when grass is wet. Mow once at a high
cuting setting then mow again at desired
setting or m ake a narrower cutting path.
Belt slips or smokes Belt tension too low. Belt worn or stretched.
Pulleys worn or damaged. Control cable out of
adjustment.
Increase tension at idler (pg 14). Replace
belt. Replace Pulleys. Adjust control
cable
No self propelling Not set to gear. Out of adjustment clutch
cable. Broken clutch cable. W orn or broken
belt.
Shift lever to desired gear. Adjust clutch
cable(pg 15). Replace with new cable.
Replace belt (pg 14).
Self propelled drive will
not release.
Clutch cable out of adjustment. Damaged
drive clutch lever.
Adjust clutch cable (pg 15). Replace
drive clutch lever.
E ngine is locked, w ill not
pull over.
Debris locked against blade. Damaged engine.
Broken control cable.
Remove debris (pg 11). Refer to engine
owner's manual. Replace control cable.