19 .0Help
19.1 Troubleshooting
Problem Possible Reason Solution
Unit will not turn on Weak battery Recharge the battery for 4 hours
Invalid operation Switch player off and then on again
Unit spontaneously
turns off
Weak battery Recharge the battery for 4 hours
Player connected by
USB, but computer
does not recognize the
device
USB cable damaged Replace with a new cable
USB in disabled in the BIOS Enable USB functionality in the BIOS
OS does not support USB Install or update the OS driver
Wire wrongly connected Make sure the cable is firmly connected
Any issues of the PC Reboot PC
No sound when
playing media
Volume is too low Turn up the volume
Wrong audio out device Set right parameter
Unsupported file format Re-encode media in a supported format
The file is corrupted Re-copy the file to the player. You may
have to re-encode the file.
Damaged earphones Use different earphones
Format failure Format with a FAT32 file system
Doesn’t save: “Save
Failure”
Storage full Delete some files from the player
Wrong save path Double-check the destination folder
Wrong language Wrong language is configured Change the language in Settings
Songs on player are
not in playable list
Songs in the wrong folder Move all song files to the player's MUSIC
folder, or one of its subfolders
19.2 For More Help
z See the FAQ page on our website for information and how-to videos:
http://www.ematic.us
z Check the Updates section of our website.
z View how-to videos on our website.
z E-mail customer service: customerservice@ematic.com.
You can expect a response within 1-2 business days.
E4 Series User Manual Page 35 of 36
