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How do you get service? If your product requires troubleshooting or
warranty service, contact your merchant. If you are unable to contact your
merchant, or the merchant is unable to provide service, contact Xantrex directly
at:
Phone: 1-800-670-0707 (toll-free in North America) 1-604-422-2777 (direct)
Fax: 1-604-420-2145
Email: CustomerService@xantrex.com
Direct returns may be performed according to the Xantrex Return Material
Authorization Policy described in your product manual. For some products,
Xantrex maintains a network of regional Authorized Service Centers. Call
Xantrex or check our website to see if your product can be repaired at one of
these facilities.
In any warranty claim, dated proof of purchase must accompany the product
and the product must not have been disassembled or modified without prior
written authorization by Xantrex.
Proof of purchase may be in any one of the following forms:
•
The dated purchase receipt from the original purchase of the
product at point of sale to the end user, or
•
The dated dealer invoice or purchase receipt showing original
equipment manufacturer (OEM) status, or
•
The dated invoice or purchase receipt showing the product
exchanged under warranty
What does this warranty not cover? This Limited Warranty does not cover
normal wear and tear of the product or costs related to the removal, installation,
or troubleshooting of the customer's electrical systems. This warranty does not
apply to and Xantrex will not be responsible for any defect in or damage to:
a) the product if it has been misused, neglected, improperly installed, physically
damaged or altered, either internally or externally, or damaged from
improper use or use in an unsuitable environment;
b) the product if it has been subjected to fire, water, generalized corrosion,
biological infestations, or input voltage that creates operating conditions
beyond the maximum or minimum limits listed in the Xantrex product
specifications including high input voltage from generators and lightning
strikes;
c) the product if repairs have been done to it other than by Xantrex or its
authorized service centers (hereafter "ASCs");
d) the product if it is used as a component part of a product expressly
warranted by another manufacturer;
e) the product if its original identification (trade-mark, serial number) markings
have been defaced, altered, or removed.