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Return Material Authorization Policy
D–3
How do you get service? To qualify for the warranty, dated proof of
purchase must be provided and the product must not be disassembled or
modified without prior authorization by Xantrex. If your product requires
warranty service, please return it to the place of purchase along with a
copy of your dated proof of purchase. If you are unable to contact your
merchant, or the merchant is unable to provide service, contact Xantrex
directly at:
Return Material Authorization Policy
You must obtain a Return Material Authorization (RMA) number from
Xantrex before returning a product directly to Xantrex. Products returned
without an RMA number or shipped collect will be refused. When you
contact Xantrex to obtain service, be prepared to supply:
• The serial number of your product
• The date of purchase
• Information about the installation and use of the unit
Record these details in “Information About Your System” on page D–5.
Return Material Procedure
If you are returning a product from the USA or Canada, follow this
procedure:
1. Contact Xantrex to obtain an RMA number and a shipping address.
2. Package the unit safely, preferably using the original box and packing
materials. Include the following information:
• The RMA number supplied by Xantrex
• A copy of your dated proof of purchase
• A return address where the repaired unit can be shipped
• A contact telephone number
• A brief description of the problem
Phone: 1-800-670-0707 (toll free in North America)
1-604-420-1585 (outside North America)
Fax: 1-800-994-7828 (toll free in North America)
1-604-420-1591 (outside North America)
Email: CustomerService@xantrex.com