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TROUBLE SHOOTING
1. Pool Pump-will not run- check that power is on
check that RCD (earth trip) & MCB is on
check that time clock in ‘timed’ or ‘on’ position
motor ‘hums’-this indicates the pump impellor is jammed- phone for a service visit
pump runs but no flow of water- see priming pump
pump doesn’t hold prime-see sand filter, air in filter
2. Sand Filter- no pressure on gauge- check pump is primed
check pump basket is free of debris
check the pressure gauge needle has not jumped the needle post
check suction valves are open
pressure gauge reading high- give filter a good backwash and rinse
check the pressure gauge needle has not jumped the needle post
air in the filter- check pump lid ‘O’ ring and lid is in position and tight
check all threaded connections in front of pump and ensure they are tight
check water level in pool is not low and sucking air through skimmers
3. Heater- (Where fitted) IF IN DOUBT TURN OFF AND CALL FOR AN ENGINEER
heaters (all) doesn’t come on- check pool pump is on
check there is a good flow of water, backwash and rinse filter
run filter multiport valve in ‘recirc’ position- if heater then runs it is
probably indicates a blockage in the sand- phone for an engineer
most heaters have a delay timer, let filter pump run for 10 minutes
check that the thermostat is calling for heat
gas heaters- IF YOU THINK YOU CAN SMELL GAS
don’t turn electric switches on or off
don’t smoke
don’t use naked flames
do turn off the gas supply at the meter
do open doors and windows to get rid of the gas
CALL AT ANY TIME, TRANSCO-0800 111 999
check that gas valve is open
if propane, is the tank full?, does the gas line need purging of air
check that pilot light is on (where applicable)
oil heaters- check that oil tank is full and valve open
check the in-line oil filter is clean
check the reset button on the oil burner
heat pumps- if there is heat increase over a period of days and the unit constantly ices up
or ‘cycles’- call for an engineer
check that air inlet grills are clean and pump is free of undergrowth!
if heat pump under performs it may be low on gas- call for an engineer
heat exchangers- check the ‘domestic’ boiler is on
check that the boiler circulating pump is running
check for air locks on both hot water and pool water circuits
4. Pool water-
air coming out of water inlet- air is being sucked into system, check water level and the weir in
skimmer basket, sometimes they get suck!
Also see Pool pump- pump priming and Sand filter- air in filter
Check Mech. Pump Seal
sand coming out of water inlets is it sand or is it dead algae?
if you can sweep it into a heap it’s sand- call for a service engineer
if it fluffs up into the water it’s dead algae- vacuum to waste
and ensure you backwash and rinse thoroughly
cloudy water- water was clear and now cloudy?
check pH and TA (Total Alkalinity), adjust as required
shock dose with un-stabilised chlorine and leave filter to run
continuously for 48 hours- you may need to floc as well!
it was green, you shock dosed and it’s now cloudy?
floc the pool
wall and floor slippery- check chemical level, shock dose, brush walls and floor
leaving filter to run continuously for 48 hours- you may need
to floc as well!
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