North Star 5500 IPG Portable Generator User Manual


 
10
TROUBLESHOOTING
Problem Possible Causes Possible Remedies
Engine will not start. a) Low oil level.
b) Fouled spark plug.
c) Out of fuel.
d) Stop switch in OFF position.
e) Battery has lost its charge.
a) Fill crankcase to proper oil level.
b) Clean or replace spark plug.
c) Fill fuel tank.
d) Place switch in ON position.
e) Battery has low electrolyte and/or
needs to be charged or replaced.
Voltage too low. a) Engine speed too slow.
b) Generator is overloaded.
c) Idle control is malfunctioning.
a) Bring generator to a qualified
technician for adjustment.
b) Reduce the load. (See Load
Application section of this manual.)
c) Bring generator to a qualified
technician for inspection.
Circuit breaker trips. a) Defective load connected to generator.
b) Defective receptacle.
c) Generator overloaded.
a) Disconnect load.
b) Replace receptacle.
c) Reduce the load. (See Load
Application section of this manual.)
Voltage too high. a) Engine speed too high. a) Bring generator to a qualified
technician for adjustment.
Generator overheating. a) Generator is overloaded.
b) Insufficient ventilation.
a) Reduce the load. (See Load
Application section of this manual.)
b) Make sure there is at least 3 feet of
cl earance on all sides of generator.
No output voltage. a) Defective load connected to generator.
b) Broken or loose wire.
c) Defective receptacle.
d) Defective stator.
e) Defective rotor.
f) Defective capacitor.
a) Disconnect load.
b) Bring generator to a qualified
technician for repair.
c) Replace receptacle.
d) Bring generator to a qualified
technician for repair.
e) Bring generator to a qualified
technician for repair.
f) Bring generator to a quali fi ed
technician for repair.
Engine l acks power. a) Generator is overl oaded.
b) Dirty air filter.
a) Reduce the load. (See Load
Application section of this manual.)
b) Clean or replace air filter.
Idle control doesn’t
work.
a) Switch is in OFF position.
b) Solenoid failure.
c) Defective circuit board.
d) Defective capacitor.
e) Circuit breaker tripped
a) Place switch in ON position.
b) Check for 24VDC at solenoid. Check
coil resistance, it should be 73.9Ω ±5%.
Check for sticking in mechanism and
solenoid. Replace idle assembly if
necessary.
c) Bring generator to a qualified
technician for repair.
d) Bring generator to a qualified
technician for repair.
e) Reset circuit breaker.
Engine shuts off during
operation.
a) Out of fuel.
b) Low oil level.
a) Fill fuel tank.
b) Fill crankcase to proper oil level.