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1. Leveling (very important).
2. Site information (minutes ahead or
behind UT, DST).
3. Check the power source.
6.4. iOptron Customer Service
If you have a question concerning your
telescope, contact the iOptron Customer
Service Department. Customer Service
hours are 9:00 AM to 5:00 PM, Easter Time,
Monday through Friday. In the unlikely
event that the telescope requires factory
servicing or repairs, write or call the iOptron
Customer Service Department first, before
returning the telescope to the factory, giving
full particulars as to the nature of the
problem, as well as your name, address,
and daytime telephone number. The great
majority of servicing issues can be resolved
by telephone, avoiding return of the
telescope to the factory.
It is also strongly suggested to send your
technical questions to support@ioptron.com