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HW7000EH Portable Electrical Generator Owner’s Manual www.honeywellgenerators.com 27
TROUBLESHOOTING
NOTE:
For all customer service inquiries, call 1-888-HWHELP1 (494-3571) or visit www.honeywellgenerators.com.
NOTE:
Contact an authorized Honda service dealer for engine maintenance and repairs. In some locations, authorized
Honeywell service dealers are also Honda service dealers. Contact your local dealer before transporting your
generator for service.
ANYONE using or servicing this generator must read, understand, and follow all safety and operation instructions pro-
vided in the product manual. Failure to closely follow these instructions can result in circumstances leading to death,
serious injury, and property damage.
Using a generator indoors CAN KILL YOU IN MINUTES.
Generator exhaust contains carbon monoxide. This is a poi-
son you cannot see or smell.
NEVER use inside a home
or garage, EVEN IF doors
and windows are open.
Only use OUTSIDE and far
away from windows, doors, and
vents.
PROBLEM PROBABLE CAUSE SOLUTION
Engine will not start or
starts and runs rough
No fuel. Add fuel (page 22).
Stale fuel. Drain fuel tank; fill with fresh fuel (page 26).
No or low engine oil. Add engine oil (page 22).
Spark plug wire (cap) disconnected. Install spark plug cap over spark plug.
Faulty/bad spark plug. Check/replace spark plug (see Honda Owner’s Manual).
Fuel not reaching carburetor. Clean fuel sediment cup (page 24).
Dirty air filter. Clean or replace air filter (see Honda Owner’s Manual).
Dirty spark arrestor screen. Clean spark arrestor screen (page 23).
Engine suddenly stops
No fuel. Add fuel (page 22).
No or low engine oil. Add engine oil (page 22).
No power at AC
receptacle
Electrical overload on generator.
Check all circuit breakers for “tripped’
position or overload indicator light on.
Reduce electrical load on circuit, wait
several minutes for thermal breakers to
cool (master breaker is not thermal),
and then push to reset circuit breaker.
Poor connection or defective cord. Check cord connection. Replace defective cord.
Connected electrical appliance/
equipment is defective.
Check electrical appliance/equipment for defects. Dis-
connect defective appliance/equipment from the genera-
tor. Have appliance serviced by qualified repair facility.
Speed of starter motor
drops after period of time
Battery is losing charge. Recharge battery.
TABLE 5. Troubleshooting — Probable Causes and Solutions
WARNING
DANGER
Set Tripped