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Diagnostics and Troubleshooting 45
WARRANTY
Seller warrants that the firmware will execute the programming instructions provided by Seller, and that the Goods manufactured or Serv-
ices provided by Seller will be free from defects in materials or workmanship under normal use and care until the expiration of the appli-
cable warranty period. Goods are warranted for twelve (12) months from the date of initial installation or eighteen (18) months from the
date of shipment by Seller, whichever period expires first. Consumables, such as glass electrodes, membranes, liquid junctions, elec-
trolyte, o-rings, catalytic beads, etc., and Services are warranted for a period of 90 days from the date of shipment or provision.
Products purchased by Seller from a third party for resale to Buyer ("Resale Products") shall carry only the warranty extended by the orig-
inal manufacturer. Buyer agrees that Seller has no liability for Resale Products beyond making a reasonable commercial effort to arrange
for procurement and shipping of the Resale Products.
If Buyer discovers any warranty defects and notifies Seller thereof in writing during the applicable warranty period, Seller shall, at its
option, promptly correct any errors that are found by Seller in the firmware or Services, or repair or replace F.O.B. point of manufacture
that portion of the Goods or firmware found by Seller to be defective, or refund the purchase price of the defective portion of the
Goods/Services.
All replacements or repairs necessitated by inadequate maintenance, normal wear and usage, unsuitable power sources, unsuitable envi-
ronmental conditions, accident, misuse, improper installation, modification, repair, storage or handling, or any other cause not the fault
of Seller are not covered by this limited warranty, and shall be at Buyer's expense. Seller shall not be obligated to pay any costs or charges
incurred by Buyer or any other party except as may be agreed upon in writing in advance by an authorized Seller representative. All costs
of dismantling, reinstallation and freight and the time and expenses of Seller's personnel for site travel and diagnosis under this warranty
clause shall be borne by Buyer unless accepted in writing by Seller.
Goods repaired and parts replaced during the warranty period shall be in warranty for the remainder of the original warranty period or
ninety (90) days, whichever is longer. This limited warranty is the only warranty made by Seller and can be amended only in a writing
signed by an authorized representative of Seller. Except as otherwise expressly provided in the Agreement, THERE ARE NO REPRESEN-
TATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, OR ANY
OTHER MATTER WITH RESPECT TO ANY OF THE GOODS OR SERVICES.
RETURN OF MATERIAL
Material returned for repair, whether in or out of warranty, should be shipped prepaid to:
Emerson Process Management
Rosemount Analytical
2400 Barranca Parkway
Irvine, CA 92606
The shipping container should be marked:
Return for Repair
Model
_______________________________
The returned material should be accompanied by a letter of transmittal which should include the following information (make a copy of
the "Return of Materials Request" found on the last page of the Manual and provide the following thereon):
1. Location type of service, and length of time of service of the device.
2. Description of the faulty operation of the device and the circumstances of the failure.
3. Name and telephone number of the person to contact if there are questions about the returned material.
4. Statement as to whether warranty or non-warranty service is requested.
5. Complete shipping instructions for return of the material.
Adherence to these procedures will expedite handling of the returned material and will prevent unnecessary additional charges for
inspection and testing to determine the problem with the device.
If the material is returned for out-of-warranty repairs, a purchase order for repairs should be enclosed.
396P + 396PVP Sensors Instruction Manual Section 6: Diagnostics & Troubleshooting
LIQ_MAN_396P_396PVP August 2013