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Return of Material 47
Section 7: Return of Material
7.1 General
To expedite the repair and return of instruments, proper communication between the
customer and the factory is important. Before returning a product for repair, call 1-949-757-
8500 for a Return Materials Authorization (RMA) number.
7.2 Warranty Repair
The following is the procedure for returning instruments still under warranty:
1. Call Rosemount Analytical for authorization.
2. To verify warranty, supply the factory sales order number or the original purchase order
number. In the case of individual parts or sub-assemblies, the serial number on the unit
must be supplied.
3. Carefully package the materials and enclose your “Letter of Transmittal” (see Warranty). If
possible, pack the materials in the same manner as they were received.
4. Send the package prepaid to:
Rosemount Analytical
2400 Barranca Parkway
Irvine, CA 92606
Attn: Factory Repair
RMA No. ____________
Mark the package: Returned for Repair
Model No. ____
7.3 Non-Warranty Repair
The following is the procedure for returning for repair instruments that are no longer
under warranty:
1. Call Rosemount Analytical for authorization.
2. Supply the purchase order number, and make sure to provide the name and telephone
number of the individual to be contacted should additional information be needed.
3. Do Steps 3 and 4 of Section 9.2.
NOTE: Consult the factory for additional information regarding service or repair.
396P + 396PVP Sensors Instruction Manual Section 7: Return of Material
LIQ_MAN_396P_396PVP August 2013