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PDG-2515/2520 Operating Manual
Page 41
MNPDG2515-2520R0.doc
© 2004 Directed Energy, Inc.
Factory Service & Support
This product has been designed to provide simple trouble-free use by qualified
technical personnel, under normal operating conditions. In the event that you
require technical support and/or product service our technical support staff is
available to assist you. You can contact our team as noted previously. DEI’s
technical support is available as follows.
Product Service
• Warranty Service is provided per the terms and conditions of DEI’s
warranty described in the next section of this manual. To provide accurate
and complete warranty service please contact our technical support team
who will help you determine the nature of the problem and ensure that the
unit must be returned to DEI. You will then be given an RMA number that
our team will use to track your unit. Warranty service is free of repair or
replacement charges.
• Non-Warranty Service is provided at our standard repair rate and is billed
by the hour. There is a minimum evaluation charge for all non-warranty
repairs.
• Shipping charges for both warranty and non-warranty repairs are the
responsibility of the customer.
Technical Support
Technical support is available on our website or via email at
deitechsupport@directedenergy.com.