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LED PAR 38-Tri B&C User Manual 15 Rev. 2
General Troubleshooting
SYMPTOM POSSIBLE CAUSE(S) POSSIBLE ACTION(S)
Breaker/Fuse
keeps blowing
Excessive circuit load Check total load placed on the electrical circuit.
Short circuit along the power wires Check for a short in the electrical wiring (internal and/or
external)
Device does not
power up
No power Check for power on power outlet
Loose power cord Check power cord
Fixture is not
responding to
DMX
Wrong DMX addressing Check Control Panel and unit addressing
Damaged DMX cables Check DMX cables
Wrong polarity settings on the
controller
Check polarity switch settings on the controller
Loose DMX cables Check cable connections
Faulty DMX interface Replace DMX input
Faulty Main PCB Replace Main PCB
Loss of signal
Non DMX cables Use only DMX compatible cables
Bouncing signals Install terminator as suggested
Long cable/Low level signal Install amplifier right after fixture with strong signal
Too many fixtures Install an optically coupled DMX splitter after unit #32
Interference from AC wires Keep DMX cables separated from power cables or black
lights
If you still have a problem after trying provided solutions, contact CHAUVET® Technical
Support.
Return Procedure
Returned merchandise must be sent prepaid and in the original packing; call tags will not be issued.
Package must be clearly labeled with a Return Merchandize Authorization Number (RMA #).
Products returned without the RMA # will be refused.
Call CHAUVET® and request an RMA # prior to shipping the fixture. Be prepared to provide the
model number, serial number and a brief description of the cause for the return. Be sure to pack
fixture properly; any shipping damage resulting from inadequate packaging is the customer’s
responsibility. FedEx packing or double-boxing are recommended.
CHAUVET® reserves the right to use its own discretion to repair or replace product(s).
If you are given an RMA #, please include the following information on a piece of paper inside
the box:
1) Your name
2) Your address
3) Your phone number
4) The RMA #
5) A brief description of the symptoms
Claims
Damage incurred in shipping is the responsibility of the shipper; therefore, the damage must be
reported to the carrier upon receipt of merchandise. It is the customer's responsibility to notify and
submit claims with the shipper in the event that a fixture is damaged due to shipping. Any other claim
for items such as missing component/part, damage not related to shipping, and concealed damage,
must be made within seven (7) days of receiving merchandise.