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2008 Warranty
U.S. and Canada
Portable Spas
This limited warranty is effective for portable spas manufactured after January 14, 2008
Manufacturer Warranty
All Cal Spas hot tubs are manufactured with the highest quality appliances
and are warranted to be free from defects in material and workmanship at
the time of delivery. Cal Spas electronic component warranty is extended
through the manufacturer of the product including, but not limited to:
televisions, stereos, DVD players, etc.
Proration of Warranty
Units determined by the Company to be non-repairable will be replaced
on a prorated basis with the same or a comparable unit. The user will
be charged one percent of the current retail cost for each full month of
ownership from the date of purchase through the date failure is determined
to be non-repairable. This charge will be waived during the rst twelve
months of ownership.
Warranty Performance
In the event of a malfunction or defect covered under the terms of this
warranty, the factory authorized selling dealer is responsible for performing
all necessary repairs. To obtain service, contact the selling dealer. In the
event the consumer is unable to obtain satisfactory customer service from
the selling dealer, written notication must be given to the LMS Customer
Relations Department within 30 days of the reported failure. There will be
no charge for parts or labor on a covered item. However, the LMS Service
Agent may assess a reasonable travel or mileage charge per service call,
which may include diagnostic time. If LMS determines that repair of a
covered item is not feasible, LMS reserves the right to replace the defective
merchandise with merchandise equivalent or equal in value to the original
merchandise. In the event of any warranty replacement, all removal,
replacement, installation and shipping costs are the responsibility of the
spa owner.
Warranty Exclusions and Limitations
This warranty is void if the spa has been subject to negligence, alteration,
misuse, abuse, repairs by non-LMS authorized personnel, incorrect electrical
installation, installation of any component other than by the manufacturer,
acts of God (including, but not limited to, acts of nature and surrounding
environments), and any other cases beyond the control of LMS Refer to
the owner’s manual for further information and examples of exclusions and
common acts invalidating this warranty. This warranty excludes Designer
Series in-ground spas.
Disclaimers
This limited warranty is made with the express understanding that the spa
is not an essential device or medical device as dened under State and
Federal Law. LMS shall not be liable for loss of use of the spa or other
incidental or consequential costs, expense or damages, which may include
but are not limited to removal of permanent deck or other custom xtures or
the necessity for crane removal. Any implied warranty shall have duration
equal of the applicable warranty stated above. Under no circumstances
shall LMS or any of its representatives be held liable for injury to any person
or damage to any property, however arising.
Legal Remedies
This limited warranty gives you specic legal rights and you may have other
rights, which may vary from state to state.
Customer Service
For customer service, contact the authorized selling dealer immediately.
If you need additional information or assistance, please contact the LMS
Customer Relations Department at 1462 E. Ninth St., Pomona CA 91766
or call (800) 225-7727.
LMS warrants against the loss of water through the spa shell due
to defects in materials and/or workmanship for a period of 10
years from the original date of purchase.
Spa Shell / Structural
Interior Surface – Altair Plus / Quarite Plus
LMS warrants against cracks, blisters, peeling, discoloration and
delamination of Altair Plus / Quarite Plus interior surfaces for a
period of ten years from the original date of purchase.
Interior Surface – Standard Acrylic / Quarite
LMS warrants against cracks, blisters, peeling, discoloration and
delamination of standard acrylic/quarite interior surfaces for a
period of ve years from the original date of purchase.
LMS warrants the spa’s electrical and electronic components,
specically: the control system, pumps and air blowers against
malfunction due to defects in materials and/or workmanship for a
period of ve years from the original date of purchase.
Equipment
Plumbing
LMS warrants all factory installed plumbing and Eliminator™
Plus Wet Ends from loss of water due to defects in material and/
or workmanship for a period of ve years from the original date
of purchase.
LMS warrants manufacturer-installed XL Heat Exchanger™ and
Cal Zone Quest 2000 Ozonator™ against malfunction due to
defects in materials and/or workmanship for the lifetime of the
spa.
Components
Electrical and Electronic Components
LMS warrants stereos, DVD players, TVs and the LED light source
for a period of one year from the original date of purchase.
Extent of Warranty
This limited warranty is only valid on portable hot tubs delivered in the United
States and Canada. However, it does not apply to special offers and events
and extends through the selling dealer to the original purchaser at the
original site of installation. This warranty becomes valid at time of purchase
and ends either by specied time-frame listed above, owner-transfer,
relocation, or installation of any component other than by manufacturer.
The Designer series in-ground spas are excluded from this warranty.
LMS warrants Cal Premium™, Cal Select™ and Cal Stone™
panels against cracking and warping for a period of three years
from the original date of purchase.
Cabinets