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Service Information
Whether you need technical advice, repair, or genuine factory
replacement parts, contact the Black & Decker location nearest you.
To find your local service location, refer to the yellow page directory
under "Tools–Electric" or call: 1-800-54-HOW TO (544-6986).
Full Two-Year Home Use Warranty
Black & Decker (U.S.) Inc. warrants this product for two years against
any defects in material or workmanship. The defective product will be
replaced or repaired at no charge in either of two ways:
The first, which will result in exchanges only, is to return the product
to the retailer from whom it was purchased (provided that the store is
a participating retailer). Returns should be made within the time
period of the retailer’s policy for exchanges (usually 30 to 90 days
after the sale). Proof of purchase may be required. Please check with
the retailer for their specific return policy regarding returns that are
beyond the time set for exchanges.
The second option is to take or send the product (prepaid) to a Black
& Decker owned or authorized Service Center for repair or
replacement at our option. Proof of purchase may be required. Black
& Decker owned and authorized service centers are listed under
"Tools–Electric" in the yellow pages of the phone directory.
This warranty does not apply to accessories. This warranty gives you
specific legal rights and you may have other rights which vary from
state to state. Should you have any questions, contact the manager
of your nearest Black & Decker Service Center. This product is not
intended for commercial use.
FREE WARNING LABEL REPLACEMENT: If your warning labels
become illegible or are missing, call 1-800-544-6986 for a free
replacement
See ‘Tools-Electric’
– Yellow Pages –
for Service & Sales
Black & Decker (U.S.) Inc.,
701 E. Joppa Rd.
Towson, MD 21286 U.S.A.
Troubleshooting Section Con’t.
Problem Possible Cause Possible Solution
• Unit runs but
does not cut.
• Chain installed
backwards.
• Refer to sections for
installing and removing
chain.
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