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TROUBLESHOOTING
PROBLEM SOLUTION
1. Mower doesn’t run when bail handle is activated.
A. Check to make sure safety key has been installed and is fully seated and that
button on switch housing is being completely depressed before pulling bail handle.
B. Release bail handle to turn mower off. Remove safety key and battery
pack, turn mower over and check that blade is free to turn.
C. Check that the battery cavity is free of debris and is connected properly.
D. Has battery been fully charged? Plug in charger and wait for green light to come on.
2. Motor stops while mowing. A. Release bail handle to turn mower off. Remove safety key and battery
pack. Turn mower over and check that blade is free to turn.
B. Raise cutting height of wheels to highest position and start mower.
C. Check that the battery cavity is free of debris and is connected properly.
D. Has battery been fully charged? Press state of charge button.
E. Avoid overloading the mower. Slow down the cutting pace, or raise the cut height.
3. Mower runs but cutting performance is unsatisfactory, A. Has battery been fully charged? Press state of charge button.
or does not cut entire lawn. B. Release bail handle to turn mower off. Remove safety key key and battery
pack. Turn mower over and check:
Blade for sharpness - Keep blade sharp.
Deck and discharge chute for clogging.
C. Wheel height adjustment may be set too low for grass condition. Raise cutting height.
4. Mower is too hard to push. A. Release bail handle to turn mower off. Remove safety key and battery
pack. Raise cutting height to reduce deck drag on grass. Check each wheel
for free rotation.
5. Mower is abnormally noisy and vibrates. A. Release bail handle to turn mower off. Remove safety key and battery
pack. Turn mower on side and check blade to ensure it has not been bent or
damaged. If blade is damaged, replace with a BLACK+DECKER
replacement blade. If the underside of the deck is damaged, return mower to a
BLACK+DECKER Authorized service center.
B. If there is no visible damage to the blade and the mower still vibrates: Release
bail handle to turn mower off. Remove safety key and battery pack. Disassemble
entire blade assembly as described in the “Removing and Installing Blade”
section. Remove any debris and clean each piece. Replace each piece as
described in the “Removing and Installing Blade” section. If mower still vibrates,
return the mower to an authorized BLACK+DECKER authorized service center.
6. Battery charger LEDs not on. A. Check plug connection.
B. Replace charger.
7. Mower not picking up clippings with bag. A. Chute clogged. Release bail handle to turn mower off. Remove safety key
and battery pack. Clear chute of grass clippings.
B. Raise cutting height of wheels to shorten length of the cut.
C. Bag full. Empty bag more often.
For assistance, visit our website for the location of the service center nearest you, or call the
BLACK+DECKER help line at 1-800-544-6986.