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724-746-5500 | blackbox.com
Page 22
AVSP-DVI1X2
Appendix: Troubleshooting
Possible Cause #4: The attached devices are not well connected.
Solution #4: Make sure you connected your components correctly.
A.2 Contacting Black Box
If you determine that your splitter is malfunctioning, do not attempt to alter or
repair the unit. It contains no user-serviceable parts. Contact Black Box Technical
Support at 724-746-5500 or info@blackbox.com.
Before you do, make a record of the history of the problem. We will be able to
provide more efficient and accurate assistance if you have a complete description,
including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem or make
it worse.
A.3 Shipping and Packaging
If you need to transport or ship your splitter:
• Package it carefully. We recommend that you use the original container.
• If you are returning the unit, make sure you include everything you received with
it. Before you ship for return or repair, contact Black Box to get a Return
Authorization (RA) number.