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Part No 510267 Form No F031607A
13
HW Owner’s Manual
Troubleshooting
When servicing engine refer to specific manufacturers engine owner's manual. All engine warranty is covered by the specific
engine manufacturer. If your engine requires warranty or other repair work contact your local servicing engine dealer. When
contacting a dealer for service it is a good idea to have your engine model number available for reference (See table page 3). If
you cannot locate a servicing dealer in your area you can contact the manufacturers national service organization.
To reach:
Visit Kawasaki's website to locate dealers near you www.kawpower.com
1-949-460-5687
WARRANTY CLAIM PROCEDURE
Should a BILLY GOAT
®
machine fail due to a defect in material and/or workmanship, the owner should make a warranty claim
as follows:
• The machine must be taken to the dealer from whom it was purchased or to an authorized Servicing BILLY GOAT
Dealer.
• The owner must present the remaining half of the Warranty Registration Card, or, if this is not available, the invoice or
receipt.
• The Warranty Claim will be completed by the authorized BILLY GOAT Dealer and submitted to their respective BILLY
GOAT Distributor for their territory Attention: Service Manager. Any parts replaced under warranty must be tagged and
retained for 90 days. The model number and serial number of the unit must be stated in the Warranty Claim.
• The distributor service manager will sign off on the claim and submit it to BILLY GOAT for consideration.
• The Technical Service Department at BILLY GOAT will study the claim and may request parts to be returned for
examination. BILLY GOAT will notify their conclusions to the distributor service manager from whom the claim was
received.
• The decision by the Technical Service Department at BILLY GOAT to approve or reject a Warranty Claim is final and
binding.
For online product registration go to www.billygoat.com
Problem Possible Cause Solution
Engine will not start. O perator presence control lever is not
engaged. Engine not properly primed. Out of
gasoline, bad or old gas. Spark plug wire
disconnected. Dirty air cleaner. Blade is trying
to cut grass while starting.
Engage operator presence control lever.
Prime to choke. Check Gasoline. Check
for spark with an approved tester. Clean
or replace air cleaner. Start the mower
on pavement or previously cut area.
Engine will not stop D am aged operator presence control lever.
Dama
g
ed control cable.
Replace operator presence control lever.
Replace control cable
Engine runs poorly Spark plug loose. Engine RPM set too low.
W ater or dirt in fuel system. Spark plug
fouled, faulty or wrong gap
Sharpen or replace blade (pg 11). Check
engine RPM (refer to engine manual).
Drain or siphon then replace with fresh
gasoline. Reset gap or replace spark
plug (refer to engine manual).
Abnormal vibration. · Loose or out of balance blade. Bent blade.
Loose engine bolts
Stop work immediately. Check blade
mount and balance. Replace damaged
or bent blade if required (pg 11). Check
en
g
ine mount.
Uneven cut Height adjust is not set correctly. Dull or bent
blade
Be sure height adjust is set the same on
both sides(pg 9). Sharpen or replace
blade (pg 11).
W ill not cut or has poor
cutting performance
Dull or bent Blade. Clogged deck. Wet Grass.
Excessively high grass.
Sharpen or replace blade (pg 11).
Unclog deck(pg 9). Check engine RPM
(refer to engine manual). Do not mow
when grass is wet. Mow once at a high
cuting setting then mow again at desired
setting or make a narrower cutting path.
Belt slips or smokes Belt tension too low. Belt worn or stretched.
Pulleys worn or damaged.
Increase tension at idler (pg 11). Replace
belt. Replace Pulleys.
N o self propelling N ot set to gear. Out of adjustment clutch
cable. Broken clutch cable. Worn or broken
belt.
Shift lever to desired gear. Adjust clutch
cable(pg 12). Replace with new cable.
Replace belt (pg 12).
Self propelled drive w ill
not release.
Clutch cable out of adjustment. Damaged
operator presence control lever.
Adjust clutch cable (pg 12). Replace
operator presence control bail.
Engine is locked, w ill not
pull over.
Debris locked against blade. Operator
presence control lever not engaged. Broken
control cable.
Remove debris (pg 9). Engaged operator
presence control lever (pg 9). Replace
control cable.