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Part No 521302 Form No F101910A
15
HP Owner’s Manual
Troubleshooting
When servicing engine refer to specific manufacturers engine owner's manual. All engine warranty is covered by the
specific engine manufacturer. If your engine requires warranty or other repair work contact your local servicing
engine dealer. When contacting a dealer for service it is a good idea to have your engine model number available
for reference(See table page 12). If you cannot locate a servicing dealer in your area you can contact the
manufacturers national service organization.
To reach: Briggs & Stratton: 800-233-3723
WARRANTY CLAIM PROCEDURE
Should a BILLY GOAT
®
machine fail due to a defect in material and/or workmanship, the owner should make a
warranty claim as follows:
• The machine must be taken to the dealer from whom it was purchased or to an authorized Servicing BILLY
GOAT Dealer.
• The owner must present the remaining half of the Warranty Registration Card, or, if this is not available, the
invoice or receipt.
• The Warranty Claim will be completed by the authorized BILLY GOAT Dealer and submitted to their
respective BILLY GOAT Distributor for their territory Attention: Service Manager. Any parts replaced under
warranty must be tagged and retained for 90 days. The model number and serial number of the unit must
be stated in the Warranty Claim.
• The distributor service manager will sign off on the claim and submit it to BILLY GOAT for consideration.
• The Technical Service Department at BILLY GOAT will study the claim and may request parts to be
returned for examination. BILLY GOAT will notify their conclusions to the distributor service manager from
whom the claim was received.
• The decision by the Technical Service Department at BILLY GOAT to approve or reject a Warranty Claim is
final and binding.
For online product registration go to www.billygoat.com
Problem Possible Cause Solution
Engine will not start. Choke not on. Out of gasoline, bad or old gas. Spark plug wire
disconnected. Dirty air cleaner. Blade clutch is engaged
Move throttle to start position. Check Gasoline. Check for
spark with an approved tester. Clean or replace air
cleaner. Disengage the Blade clutch lever.
Engine will not stop Damaged control cable. Harness Wire is disconnected or
damaged. Damaged ignition switch.
Replace control cable. Reconnect harness wire or replace
if damaged. Replace switch.
Engine runs poorly Spark plug wire loose. Engine RPM set too low. Carburetor out of
adjustment. Water or dirt in fuel system. Spark plug fouled, faulty
or wrong gap
Sharpen or replace blade (pg 12). Check engine RPM
(refer to engine manual). Adjust carburetor (refer to
engine manual). Reset gap or replace spark plug (refer to
engine manual).
Abnormal vibration. · Loose or out of balance blade. Bent blade. Loose engine bolts Stop work immediately. Check blade mount and balance.
Replace damaged or bent blade if required (pg 12). Check
engine mount.
Uneven cut Height adjust is not set correctly. Dull or bent blade. Tire pressure
low on one side.
Be sure height adjust is set the same on both sides(pg
10). Sharpen or replace blade (pg 12). Adjust pressure.
Will not cut or has poor cutting performance Dull or bent Blade. Clogged deck. Engine running at too low RPM.
Wet Grass. Excessively high grass.
Sharpen or replace blade (pg 12). Unclog deck(pg 10).
Check engine RPM (refer to engine manual). Do not mow
when grass is wet. Mow once at a high cuting setting then
mow again at desired setting or make a narrower cutting
path.
Belt slips or smokes Belt tension too low. Belt worn or stretched. Pulleys worn or
damaged. Control cable out of adjustment.
Increase tension at idler (pg 14). Replace belt. Replace
Pulleys. Adjust control cable
No self propelling Not set to gear. Out of adjustment clutch cable. Broken clutch
cable. Worn or broken belt.
Shift lever to desired gear. Adjust clutch cable(pg 14).
Replace with new cable. Replace belt (pg 13).
Self propelled drive will not release. Clutch cable out of adjustment. Damaged drive clutch lever. Adjust clutch cable (pg 14). Replace drive clutch lever.
Engine is locked, will not pull over. Debris locked against blade. Damaged engine. Remove debris (pg 10). Refer to engine owner's manual.
Replace control cable.