SECTION FIVE
5-4
Error Messages
Below is a list of typical error messages that could appear on your instrument display. If
an error message should appear, make a note of it and take the appropriate steps to try to
correct it. If an error message is consistently displayed, contact an authorized service
center.
Reading Error Messages
Read Error – Batteries are weak. Please charge them. Indicates batteries are too
low to operate the unit. Place the instrument in the docking station and allow the batteries
to charge before attempting to take measurements.
Read Error – Light leakage has occurred. Stray light is getting into measurement
aperture. Make sure measurement surface is flat.
Read Error – Max reflectance has exceeded. Surface measured is greater than the
maximum range of the instrument.
Read Error – The motor has missed sync. - Instrument could not establish motor
position. Measure again.
Read Error – Reset during read. Please check batteries. This message may
appear if the instrument is stored for an extended period of time. Recharge the batteries
for 4 hours.
Read Error – Read switch was released too soon. Both read switches were not
closed during entire reading. Try taking the reading again.
Read Error – Lamp failure! Lamp must be replaced. The lamp intensity is too
weak for accurate measurements. The lamp should only be replaced by an authorized
service center.
Calibration Error Messages
Cal Failed = #### Calibration requires that the instrument remain motionless during
the white calibration reading. If the error persists and is not due to movement, the
number that is displayed should be reported to X-Rite or an authorized service center.
Cal Failed – Max zero reflectance has been exceeded. Zero reflectance
measurement was taken on something other than the zero reflectance port (docking
station); or optics and/or zero reflectance trap require cleaning.
Cal Required – Due to user abort. The user aborted the calibration procedure
during measurement sequence.
Cal Required – Due to bad zero cal. Zero reflectance calibration measurement was
not properly updated.
Cal Required – Due to temperature. A 10°C change in temperature occurred since
the last calibration.
Miscellaneous Error Messages
Warning – Batteries are weak. Please charge them. Indicates that the batteries
are getting low and must be charged soon. The message will be displayed only while the
measurement is in progress. The instrument will still take accurate measurements.
Warning – Lamp is getting weak. Replace soon. The lamp is marginal and
should be replaced as soon as is conveniently possible.
