24
Requesting Assistance or
Service in the U.S.A.
Before calling for assistance or service, please check “Troubleshooting” on pages 22-23. It
may save you the cost of a service call. If you still need help, follow the instructions below.
1. If you need assistance
†
…
Call our toll-free number. Dial toll-free from
anywhere in the U.S.A.:
1-800-253-1301
and talk with one of our
trained consultants. The
consultant can instruct you in
how to obtain satisfactory operation from
your appliance or, if service is necessary,
recommend a qualified service company in
your area.
2. If you need service
†
…
Contact the dealer from whom you purchased
the appliance or the authorized
servicer in your area. For help
finding an authorized servicer in
your area, call our toll-free tele-
phone number in Step 1.
3. If you need
replacement parts …
To locate replacement parts in your area,
refer to step 2 or call our Consumer Assis-
tance Center number in step 1.
4. If you are not satisfied
with how the problem
was solved …
• Contact the Major Appliance Consumer
Action Program (MACAP). MACAP is a
group of independent consumer experts
that voices consumer views at the highest
levels of the major appliance industry.
• Contact MACAP only when the dealer,
authorized servicer, and Whirlpool have
failed to resolve your problem.
Major Appliance Consumer Action Program
20 North Wacker Drive
Chicago, IL 60606
•
MACAP will in turn inform us of your action.
SERVICE
†
When asking for help or service:
Please provide a detailed description of the problem, your appliance’s complete model and
serial numbers, and the purchase date. (See page 2.) This information will help us respond
properly to your request.
