16 Section 2B. Using Your USB Modem
Troubleshooting
For a more complete listing of errors and possible solutions, please see the user guide or
online Help. You may also visit
www.sprint.com or contact Sprint Customer Service (see
page 15).
Problem/error Solution
The USB modem has no power.
(The LED indicator is off.)
Ensure the following:
ⅷ The USB modem is properly inserted.
ⅷ The computer is turned on and not in suspend mode
(Windows) or sleep mode (Mac).
No service is available.
(The LED indicator is off.)
Try the following:
ⅷ Reorient your computer.
ⅷ If you are inside a building or near a structure that may be
blocking the signal, change the position or location of
your computer.
ⅷ Check with Sprint — a network or account problem may
be preventing the USB modem from obtaining service.
