Check this List of Symptoms and Suggested Steps To Take before requesting Service. You may be able to solve the problem yourself.
If you face problems connecting the TV to external devices, please refer to the User Guide of the external device or call their service centers
for help. Charges for TV installation and adjustments of customer controls are not covered under your warranty.
SYMPTOMS SUGGESTED STEPS TO TAKE
Hookup Can't get external 1. SPDIF output audio only in digital mode and the audio equipment used must have the decoder.
audio equipment
to work with TV. 2. Ensure that Monitor Out Audio LR output audio is connected to Audio In of device (refer to
Connection Guide Panel 3).
Installation Press the AV button on the remote control repeatedly to select the desired AV channels. Note:
SVHS can only be selected ifa S-VHS device is connected and powered on.
Installation
Go to TUNER MODE in the television menu and select the correct signal source, then perform the
automatic installation again. (Refer to page 11).
Installation
Can't get the AV
channels on the TV
screen.
TV displays wrong
channel or no
channels above 13
Channel numbers
do not follow the
channel number
of the
programs.
Go to TUNER MODE in the television menu and select the correct signal source, then perform the
automatic installation again. (Refer to page 11).
Installation Channel numbers You are in Digital Mode. Press AID button on the remote control to toggle between Digital and
look different. Eg. Analog mode.
23-1, 4S-3 etc.
Installation Auto installation is Auto installation may take 20 to 40 minutes depending on the number of channels that are available.
taking too long.
Installation 1. You may not have completed auto installation. Do an auto installation again (refer to page 9).
AutoLock
Close Caption
Digital Audio
Format Control
Cannot add or
skip channels from
favorite list. Error
message "Favorite
Channel list
is empty. You
must Auto
Install."
Unable to
change Autolock
password.
Close Captioning
text does not
appear.
Unable to switch
to another audio
language
Unable to change
picture-format.
"No
Information"
appears on the TV
screen.
Information
Banner
2. You may have chosen the wrong TUNER MODE. Go to TUNER MODE in the TV menu
and select the correct signal source, then perform the auto installation again (refer to
page 11).
You can change the Autolock password via the feature menu (refer to page 21)
Close Captioning text takes a while to appear. If Close Captioning text still does not appear, press
the CC button on the remote control again to switch to another Close Captioning channel (refer
to page 27and 28).
You can only select different audio languages when the program is broadcasted in different audio
language (refer to page 17).
Picture-format mode can only be activated when you are watching high-definition (HD) program.
Press the INFO button on the remote control. If the Information Banner does not show
lighted, you are not watching a HD program and therefore format control cannot be activated (refer
to page 30)
Information is broadcaster dependent. If the broadcaster does not provide any information. "No
Information" will be displayed when the INFO or GUIDE button on the remote control is
pressed (refer to page 31)
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