ZENworks® ESM 3.5 Administrator’s Manual 74
ZENworks Security Client Diagnostics Tools
The ZENworks Security Client features several diagnostics tools which can create a customized
diagnostics package which can then be delivered to Novell Technical Support to resolve any
issues. Optionally, logging and reporting can be activated to provide full details regarding
endpoint usage. Administrators can also view the current policy, add rule scripting, and check the
ZSC driver status.
Each function of the diagnostics tools are discussed in detail below.
Creating a Diagnostics Package
If problems occur due to the ZSC’s presence on the endpoint, administrators can provide fully-
detailed diagnostics information packages to Novell Technical Support. This information is vital
in resolution of any issues. The diagnostics package is defined by the following items:
• Bindings - captures the current driver bindings for the endpoint
• Client Status - captures the current client status (displayed on the About window) as
well as other internal status
• Driver Status - captures the current status of all drivers on the endpoint (displayed in
the Driver Status window)
• Group Policy Object - captures the current GPO for the user/endpoint as designated
by your directory service (i.e., Active Directory)
• Log Files - captures the designated logs (see “ Logging” )
• Policy - captures the current policy running on the ZSC (see “ View Policy” )
• Network Environments - captures the current and detected network environments
• Registry Settings - captures the current registry settings
• Reports - captures any reports in the temp directory (see “ Reporting” )
• System Event Logs - captures the current System Event logs
• System Information - captures all system information
