Action Yes No
Step 3
a Remove held jobs stored in the scanner memory.
b Resend the print job.
Did the print job take longer than expected?
Go to step 4. The problem is solved.
Step 4
a Disable the Page Protect feature.
From the scanner control panel, navigate to:
Settings > General Settings > Print Recovery > Page Protect > Off
b Resend the print job.
Did the print job take longer than expected?
Go to step 5. The problem is solved.
Step 5
a Check if the cable connections to the scanner and print server are
secure. For more information, see the setup documentation that came
with the scanner.
b Resend the print job.
Did the print job take longer than expected?
Go to step 6. The problem is solved.
Step 6
Install additional scanner memory, and then resend the print job.
Did the print job take longer than expected?
Contact
customer
support.
The problem is solved.
Tray linking does not work
Notes:
• The trays can detect paper size.
• The multipurpose feeder does not automatically detect the paper size. You must set the size from the Paper
Size/Type menu.
Action Yes No
Step 1
a Open the trays, and then check if they contain paper of the same size
and type.
• Check if the paper guides are in the correct positions for the size
of the paper loaded in each tray.
• Check if the paper size indicators on the paper guides are aligned
with the paper size indicators on the tray.
b Resend the print job.
Do the trays link correctly?
The problem is solved. Go to step 2.
Troubleshooting 322
